Reporting to the Director of Clinical Operations the Head and Neck program manager is responsible for growth, planning, programming, development, for services, operations and patient experience related to the Head and Neck Service Line including transitions of care between the inpatient and outpatient services. The Head and Neck program manager is responsible for overseeing the development of the program in multiple areas. These areas include the following: 1) increasing referral base by community outreach to physicians, dentists, oral surgeons, speech-language pathologists, primary care, medical and radiation oncologists; 2) Work with managed care team on payer relations; 3) enhancing inpatient and outpatient team communication; 4) collaborate with the marketing at KMC and development department at KOSM; and 5) improvement of family-centered care through integrative multidisciplinary approach. The Program Manager (PM) works with the Medical Director and Director of Clinical Operations to define and achieve operational and goals for the USC head and Neck Center and satellite clinics, aligned with institutional goals for each pillar of achievement. The USC Head and Neck Center is built upon four pillars: 1) Patient Care; 2) Education; 3) Research; and 4) Community Outreach. The PM will analyze data and information to increase access and growth, reduce costs, and create efficiencies within the multidisciplinary program. The PM engages in process improvement, program and system implementation, and facilitates projects with the multidisciplinary team across multiple specialties
The PM works closely with the medical staff and management team to enable the successful development, delivery and growth of Head and Neck Center services. The PM actively works with USC Care Ambulatory leadership, department chairs, practice plan administrators and physician leaders to organize business intelligence needs to enable improved business performance. Actively participates in problem solving patient issues by working through clinic personnel. Actively engaged in business development opportunities, enhancing physician relations, and developing payer relationships.
• Bachelor’s Degree required.
• Master’s in Business Administration, MHA or MPH related field preferred.
• Minimum 3 years’ experience working in a healthcare operational environment, preferably in head and neck surgery with progressive management experience preferably in a physician’s/ healthcare environment.
• Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
• Excellent analytical and organizational skills
• Excellent written and verbal communication skills, including presentations and negotiations
• Strong interpersonal skills to handle sensitive situations and confidential information
• Demonstrated poise, tact, diplomacy, and good judgment
• Ability to collaborate across departmental lines, establish and maintain strong relationships with internal and external customers.
• Self-starter, self-directed and driven to excellence in all aspects of role
• Able to make decisions effectively and with appropriate stakeholder input
• Client service oriented (both internal and external)
• Ability to multi-task and prioritize workload in a fast-paced environment
• Professional mannerisms, appearance, and executive presence
• Knowledge of relevant state and federal healthcare regulations
• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure
• Working knowledge of the business of healthcare, data analysis/synthesis, and quality improvement, regulatory and legislative issues related to service line coordination.
• Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at email@example.com. Inquiries will be treated as confidential to the extent permitted by law.
Certain positions are subject to background screening
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