Healthcare Program Specialist - DLTC- Item 1377
The incumbent in this position will assist directors and staff in the Office of Health Insurance Programs (OHIP), Division of Long Term Care in a broad range of planning, implementation, reporting and evaluation activities within the Division of Long Term Care�s Technical Assistance Center (TAC).
Additional duties include:
Research and respond to a wide range of inquiries from consumers and plans; answer hotline calls and respond to queries submitted via Mail Logs and other venues; contribute to the clarification of policies and procedures which may include marketing, enrollment, grievances and appeals, and provider/plan education, and quality monitoring (metrics and compliance); participate in plan compliance, survey and focused-review activities, as appropriate; conduct coding and analysis of raw data to streamline departmental auditing processes and improve provision of consumer service; coordinate with other departments to improve reporting and enrollment processes; and other activities as may be deemed necessary in response to the changing needs of the Division.
- Bachelor�s Degree
- 2 years� experience