Use pre-defined procedures to ensure requests for user access and permissions are assigned to the correct fulfillment groups; ensure timely follow-up and closure of access requests
Gather all required information prior to distributing service requests to analysts for processing
Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided
Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.
Log work activities in Service Manager and store all email communication in Outlook work folders in a logical, orderly manner that is easily accessible by all team members for the purpose of historical or audit investigation, and during absenteeism
Identify, introduce, and implement opportunities to streamline processes.
Ensure processes are accurate and current by reporting on gaps and informing team members, leads and Management of changes or update to processes; ensure appropriate updates are made to associated documentation.
Work to build strong relationships within own team.
Demonstrates understanding of colleagues’ roles and responsibilities, and impact of own work on others.
Provide constructive feedback and suggestions to better the overall performance of our team.
Assists with My Marketplace automation for existing manual processes.
Perform own job responsibilities with commitment to quality and customer satisfaction - doing what's right, for the team, for the enterprise.
Demonstrates personal confidence, expertise and authority within own work group.
Responsible for ordering against the Capital Budget for Sundry Equipment using SAP.
Our mission at York Solutions is to always have a positive impact on the lives, the careers, and the future development of IT professionals within the communities we serve.
With over 25 years of experience, we are a veteran-owned IT consulting firm that uses a non-transactional, value-based approach to provide clients with custom workforce solutions to achieve business, technology, and operational goals. Using a strategic partnership approach with our clients, York Solutions focuses on fostering a long-term, trust-based relationship.
In addition to working with companies, we work with IT professionals to find the right company and role for their skills, while also working with them through professional development programs like our association, Think IT, and our Link to Leadership program.
Finally, we are dedicated to furthering an equal-opportunity workforce through our community involvement with our partner, Genesys Works, and through our own Barriers to Entry Program.
We are committed to providing creative, cutting-edge IT solutions to help companies achieve business, technology, and operational goals and objectives. We believe strongly in creating a true partnership approach with our clients and consultants that fosters a long-term, trust-based relationship.
York is committed to providing high-level service and value to our clients and consultants. In that vein, York Solutions has developed a peer-to-peer professional development association called “Think IT” that we are often told by members, is “second to none.” This association consists of well over 2,400 members in 7 different groups from the local IT leadership and technical community within the Twin Cities, as well as over 650 members in Chicago.