Provides entry level monitoring and troubleshooting for operating equipment and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.
Provides entry level monitoring and troubleshooting for:
o Operating equipment
o Adherence to operational procedures, policies and IT best practices
o Systems and servers related to host systems and related tools
o Verification of services, detecting and reporting anomalies
o Logical security
o Network devices and backbone transports
o Automated functions
Use of established software tools and procedures for monitoring and maintaining equipment and network
Executes operational checklists to ensure all processes are functioning correctly; including updating system locations, configurations in addition to special internal/external customer reporting needs
Provides recommendations to update out of date processes
Participates in ongoing professional development and training
Working hours: 7:00 AM - 7:00 PM
This position includes working every other weekend. You'll work 4 days one week, 3 days the next.
Holidays that fall on this person's schedule must be worked.
Week 1 Mon Tues Fri Sa (44 hours)
Week 2 Sun Weds Thurs (33 hours) (then repeat)
Work weeks run Sunday to Saturday.
?? Two year technical college degree and 1-2 years comparable experience
?? Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
?? Working knowledge of FTP/SFTP protocols
?? Comprehensive knowledge of Office suite and PC operating systems
?? Customer service experience a plus
?? Strong verbal and written communication skills (in particular phone etiquette skills)
?? Self-motivated with demonstrated initiative and sense of urgency
?? Effective listening skills, ability to organize and plan, attention to detail skills required.
?? Must be available to work nights, weekends and holidays, 12 hour shifts.
?? Ability to work autonomously and within a team.
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