The Clinical and Translational Science Institute (CTSI) at the University of Pittsburgh is seeking a Help Desk Technician to provide support for the installation and support of hardware, software, and peripherals including troubleshooting problems, responding to user help calls, and training users.
The Help Desk Technician will work with IT staff on projects to support ongoing research and academic IT activities within the department and at research clinics located in Western Pennsylvania. As a front-line customer support Technician, the incumbent will need strong skills in customer service including the ability to communicate clearly, a capacity to help an end-user regardless of the user's expertise and/or attitude, and willingness to go above and beyond to aid our users in resolving their hardware and software issues.
Travel to offsite locations is necessary.
Knowledge of Windows network technology. Detailed knowledge of Microsoft Outlook, Word, Excel, Access, PowerPoint, Internet Explorer and Netscape. Must have detailed experience with microcomputer hardware, software and local area networks. Must have strong interpersonal, communication, and problem-solving skills and be able to process multiple priorities. Valid Driver's license and ability to be approved to drive a university vehicle.