The Host / Hostess will be the first point of contact for incoming guests and must be be welcoming, helpful, and sophisticated. Always up-beat, energetic and knowledgeable – Our Host / Hostess is the Heart and Soul of THE LOT. This position will assist with Concierge responsibilities.
Positive and Professional Attitude with a great high-energy Guest Focus
Strong attention to detail
Provides personal insight about products, entertainment and services provided at THE LOT
Anticipates the guests' needs and respond appropriately with a sense of urgency
Arranges for, suggests, recommends, books, and confirms, services that may include, but not limited to, purchasing gifts, premium tickets, dining experiences and other events
Projects an approachable and professional image in personal appearance, manner, and demeanor
Assures prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as following-up
Use professional telephone etiquette in handling internal and external guest request
Works as a team, assisting with all Guest and Team Member needs
Previous work experience as a Host/Hostess required, in an upscale/hospitality restaurant strongly preferred.
Previous work experience in customer service required.
Experience with Open Table, reservation systems, handling multiple phone lines strongly preferred.
Must be 18 years of age or older
We are an Equal Opportunity Employer
Open Weekend and Holiday Availability
Previous work experience in a restaurant required
Previous experience with OpenTable preferred
Ability to lift to 50 lbs.
Ability to smile while standing 8 hours a day