Hostess / Host at The Lot

THE LOT is a revolutionary Entertainment, Experience, Lifestyle Venue that merges premium entertainment with our unique California communities to create an experience that is unsurpassed. A premium cinema and dining destination that is a social hub for elevated cuisine, craft coffee, special events, sophisticated cocktails as well as a comfortable co-work space, THE LOT truly creates the ultimate guest experience. THE LOT opened in Southern California - La Jolla in September of 2015, Liberty Station in May of 2016, and Newport Beach in April of 2018. THE LOT San Ramon in Northern CA opened in November of 2018.

The Host / Hostess will be the first point of contact for incoming guests and must be be welcoming, helpful, and sophisticated. Always up-beat, energetic and knowledgeable – Our Host / Hostess is the Heart and Soul of THE LOT. This position will assist with Concierge responsibilities.

Positive and Professional Attitude with a great high-energy Guest Focus

Strong attention to detail

Provides personal insight about products, entertainment and services provided at THE LOT

Anticipates the guests' needs and respond appropriately with a sense of urgency

Arranges for, suggests, recommends, books, and confirms, services that may include, but not limited to, purchasing gifts, premium tickets, dining experiences and other events

Projects an approachable and professional image in personal appearance, manner, and demeanor

Assures prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as following-up

Use professional telephone etiquette in handling internal and external guest request

Works as a team, assisting with all Guest and Team Member needs

Previous work experience as a Host/Hostess required, in an upscale/hospitality restaurant strongly preferred.

Previous work experience in customer service required.

Experience with Open Table, reservation systems, handling multiple phone lines strongly preferred.

Must be 18 years of age or older

We are an Equal Opportunity Employer

Open Weekend and Holiday Availability

Previous work experience in a restaurant required

Previous experience with OpenTable preferred

Ability to lift to 50 lbs.

Ability to smile while standing 8 hours a day