Job Knowledge and Responsibilities
Be prepared to perform all front desk functions, including switchboard, business center and guest relations.
Ensure smooth check-in and check-out of all guests through properly handling guest accounts.
Ensure that all supplies are well-maintained.
Ensure that all due-outs for the day are cleared and do not carry any unusual outstanding balances.
Check the information board, daily event sheet, be up to date and informed about daily operations.
Be knowledgeable about etiquette and protocols.
Use your PMS password with discretion; always log off terminal when not working.
Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
Ensure that all Reward Members, VIP guests and repeat guests are identified; recognized, pre-blocked and special treatment is brought to the room.
Keep hotel function directory current.
Communication, Collaboration, and Teamwork
Assist all associates with questions and/or problems which might occur.
Be present and visible at the front desk to ensure efficient and smooth service is provided to all customers.
Assist with housekeeping, laundry, auditing, and breakfast when needed.
Planning, Organizing, and Accountability
Ensure that work area is always clean, neat and organized.
Follow hotel and company policies for bank drop procedures at end of each shift.
Complete work or special projects as assigned and adhering to due dates and deadlines.
Be familiar with all emergency plans and be able to act upon them.
Initiative, Problem-Solving, and Decision Making
Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
Develop knowledge about frequent guests and their special requests and needs.
Support the Mission of Warrenton Oil Company
Provide a gracious and aggressive hospitality towards all customers. Be highly familiar with and adhere to all policies, procedures and standards.
Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
At all times strive to represent hotel and brand in the most professional, courteous manner
Job may require other duties as assigned.
High school diploma or equivalent
Previous experience as a Front Desk Clerk or Supervisor at a similar size hotel a must.
Knowledge, Skills and Abilities
This job operates in a clerical, office setting.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.