The Best Western Plus Orange County Airport Hotel is centrally located here in Orange County just 5 minutes from the John Wayne / Santa Ana Airport. We give our employees the freedom to make sound decisions to enhance our customers' experience. We offer a fast paced rewarding work environment for individuals who want to make a positive impact on our organization.
FRONT DESK CLERK, FRONT DESK SUPERVISOR/ASST. GENERAL MANAGER, & NIGHT AUDIT
Front Desk Clerk Job Purpose:
Serves guests by completing registration; controlling room assignments. Customer service oriented. Full time / Part time available.
Need prior front desk experience 1 year +, graveyard shift 11pm - 7am
Front Desk Supervisor/Asst. General Manager: 3-5 year prior hotel experience, skills with inventory/rate control, knowledge of operation and management
General Front Desk Skills/Qualifications:
Customer Service & People skills, Computer & Data Entry skills, Quality Focus, Professionalism, High energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills
* Welcomes guests by greeting them; answering questions; responding to requests.
* Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing room keys.
* Establishes credit by verifying credit cards or obtaining cash.
* Directs guests to room by showing location on hotel map.
* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
* Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
* Maintains records by entering room and guest account data.
* Collects revenue by entering services and charges; computing bill; obtaining payment.
* Makes hotel and other reservations, checking availability and entering guests’ special requests
* Secures guests' valuables by placing valuables in safe deposit box.
* Contributes to team effort by accomplishing related work as needed.
* Previous Hotel Experience a Plus
wage based upon experience