Hotel General Manager at Sydell Group LLC

About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

Job OverviewWe are searching for an experienced and dynamic General Manager (GM) to direct the day-to-day operations of the hotel. This includes, but is not limited to, the Front Office, Food and Beverage, Housekeeping, Maintenance, and Administrative departments.  Our ideal GM will have a warm, welcoming demeanor that exudes hospitality. You will passionately communicate the vision, direction, and purpose of all hotel and company initiatives. You will achieve and maintain superior financial results while inspiring and motivating your team to foster a guest-focused environment. You will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. You will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.  Essential Functions & ResponsibilitiesAdministrative:1.       Accountable for appropriate administration and controls involving hotel operations and bank accounts2.       Develop a continuous five-year capital improvement plan for operations3.       Implement and adhere to the Nomad New York Standard Operating Procedures for all departments4.       Serve as the liaison between your property and the Sydell Executive Team and Ownership5.       Manage expenditures from the Annual Operating Budget and Capital Reserve Budget6.       Initiate, implement, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis Communication:1.     Ensure follow-up to guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days2.     Initiate and maintain effective positive communication between guests and employees3.     Maintain an “Open Door” communication policy for employees and guests  Personnel: 1.     Responsible for interviewing, selecting, training, guiding, and managing team members2.     Maintain an increased awareness of safety issues3.     Maintain and monitor effective personnel relations in a supportive, confidential environment4.     Administer and train on progressive discipline policies and procedures5.     Responsible for performance evaluations and setting annual goals for the management team  Operations: 1.     Ensure that all staff is delivering the levels of service in accordance with the Nomad New York standard operating procedures2.     Have a thorough understanding involving the maintenance of the property including the residential units at 10 West 28th Street3.     Ensure the maintenance of property exteriors / public spaces and conduct daily inspections4.     Ensure the successful execution of all property events and local activations, as needed5.     Oversee planning and pricing of all menu items6.     Have a thorough understanding of services, amenities, and offerings7.     Maintain current knowledge of all activities and events in the surrounding areas8.     Responsible for reviewing, understanding, and following up on hotel guest needs9.     Coordinate and monitor contract services to ensure performance and productivity involving special projects, daily maintenance of grounds, and guest rooms to meet guest expectations10.   Oversee the weekly team schedules  Knowledge, Requirements, and Skills

1. At least five (5) years’ experience as a hotel General Manager or relevant position required
2. Hotel opening experience preferred
3. Extensive Food and Beverage Management experience preferred. 
4. Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
5. Ability to work with PMS and ATS software
6. Outstanding communication and interpersonal skills
7. Excellent reading, writing, and oral proficiency in the English Language            
8. Excellent organizational and time management skills
9. Excellent attention to detail
10. Financial Management
11. Business Acumen
12. Ethical Conduct
13. Leadership
14. Ability to multitask
15. Union experience preferred
16. Work well under pressure, be a team player

  As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and the entire Sydell community.  We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Sydell standards, to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, will not be tolerated. About our Brand

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.