Clean guest rooms as assigned ensuring the established standards of cleanliness are maintained. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Essential Duties and Responsibilities
1. Clean rooms--according to Sandestin standards.
2. Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
3. Advises manager or desk clerk of rooms ready for occupancy by entering code in phone or calling housekeeping dispatch.
4. Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture, housewares or equipment, and makes recommendations to management
5. Distribute linen, towels and room supplies using wheeled carts or by hand
6. Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies
7. Strips bedding and makes the beds with clean linen.
8. Replace dirty linens with clean items.
9. Inspect and turn mattresses regularly.
10. Store all dirty laundry in line with company policy.
11. Check all appliances in rooms are in working order.
12. Realign furniture and amenities according to prescribed layout.
13. Respond to guest queries and requests.
14. Respond to calls for housekeeping problems such as spills, broken glasses.
15. Deliver any requested housekeeping items to guest rooms.
16. Organize and restock cart at the end of the shift.
17. Ensure confidentiality and security of guest rooms.
18. Follow all company safety and security procedures.
19. Report any maintenance issues or safety hazards.
20. Observe and report damage of hotel property.
21. Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation
22. Other duties as assigned.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort:
• Perform special projects and other responsibilities as assigned.
• Professionally represent the hotel in community and industry organizations and events.
• Participate as a team player with all departments.
• Provide constructive feedback to all departments.
• Be a leader and a role model to all employees.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Basic Required Skills
· Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
· Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
· Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.
· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
· Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
· Must be able to lift items weighing in excess of 50 lbs. occasionally.
· Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
· Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
· Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
· Requires manual dexterity to use and operate all necessary equipment.
· Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.