LOCATION 12647 Alcosta Blvd San Ramon CA 94583
The HR Service Specialist's primary responsibility is to provide frontline support to the HR team and be a part of driving the team mission toward operational excellence. Additional responsibilities include processing of Human Resources data that is interfaced to multiple company systems such as Payroll, Commissions, Benefits, Training, and Time & Labor. There may occasionally be project based objectives depending upon dynamic business needs.
ESSENTIAL DUTIES & RESPONSIBILTIES
- Customer Service
Use experience, knowledge and judgment to answer the heavy e-mail and telephone volume along with written and oral questions from both internal and external customers.
Research various employment issues both past and present, communicating and teaching the field on how to locate, interpret & use various tools (Wage scales, Active Lists, Company Policies, etc.) as they may apply to the particular action they are trying to complete.
Work with (including but not limited to) Field and Corporate Human Resources, Functional Managers, Recruiting, Commissions, Fitness, Benefits, Risk Management, Loss Prevention and Payroll to manage specifications surrounding job functionality and pay structures involving job reclassifications and retroactive employee pay issues.
Identify trends and escalate to necessary teams as part of the initiative for first-time resolution.
Liaise with internal HR Technology team and IT Support as system issues may arise.
Partner with third party vendors (including but not limited to onboarding, Unemployment Claims, job verifications, benefits, background investigators) to complete data requests and inquiries as needed. Perform data analysis and historical information reviews in order to support inquiries from these vendors with time-sensitive and confidential requests.
- Administrative Processing
Review, verify, and process inquires and transactions according to established Service Level Agreements (SLAs).
Review and process e-mails and electronic spreadsheets requests.
Complete the review and verification of transactions to be processed using HR and Compensation's defined guidelines and matrices. The information is processed accurately and within compliance requirements and company expectations.
Process and maintain accounting of employee accomplishments/certifications timely and accurately.
Support on-boarding system and automated hire/rehire processes, including researching issues, gathering data, running system processes and reports, as well as printing and auditing certifications for new hires/rehires and entering them into the PeopleSoft system.
Support file room process and procedures by assisting with look ups and file management as needed.
Complete compliance processes as assigned timely and accurately. These processes support internal requirements as well as external practices and compliance requirements. Processes include but are not limited to Social Security verification.
- HR Project and Business Process Management and Coordination
Responsible for supporting HR projects/initiatives focused on HRSS-related compliance and employee transactions, including but not limited to: TrustLine, Labor Law posters, and the Admin Term process.
Provides recommendations to management in Compensation, Field HR, and Payroll for improvements, enhancements, system reporting and more effective operational processes for areas related to HRSS responsibilities and team member records transactions. 20%
Manage and maintain relationships and client base by providing customer service, in the form of information or advice, to club management and other internal customers (including payroll, commissions, HR) on employment related issues and policies. Reports to the Sr. Manager, HR Services & Systems.
Knowledge, Skills & Abilities
Ability to read, analyze, interpret and teach/communicate (verbal or in writing) documents, such as policy and procedure manuals, memorandums or government regulations is necessary for the job and to effectively communicate with field/internal customers and coworkers.
Ability to set priorities and follow-through on projects as necessary.
Excellent interpersonal, verbal, and written communication skills, with the ability to communicate ideas in both technical and user-friendly language.
Individual must be able to work independently, with little or no supervision, exercise discretion and independent judgment, and protect the confidentiality of the Company and its employees.
Must be capable of maintaining confidentiality and exercising discretion.
Attention to detail with creative problem-solving skills.
Ability to work in diverse, fast paced environment collaborating and building strong relationships with varying team members.
MS Outlook, Excel/Word, accurate Data Entry Skills, and Human Resources Information Systems
Minimum Educational Level/Certifications
- High School diploma or General Educational Development (G.E.D.).
Minimum Work Experience and Qualifications
2+ years of Human Resources experience.
2+ years of experience in customer service with internal/external customers/coworkers.
Experience in data entry into relational database (such as People Soft, Access, ADP, etc).
FUNCTIONAL GROUP Human Resources