Under general supervision, this position is responsible for assisting with all West Marine Pro Hub operations. The Hub Associate is responsible for understanding all operations of the Hub and being able to maintain Hub operations in the absences of the Hub manager.
Coordinate order selection, order packing and shipment; Provide Hub, Store and /or Inventory Managers with timely information as needed. Load / unload van deliveries as directed, perform returns as per standards.
This position reports to the Hub Manager.
Work under Hub Manager’s general direction to meet or exceed the business unit’s annual sales and contribution goals.
Accept and process Customer orders received via phone or fax; communicate any delivery issues to the Customer or the appropriate West Marine Pro Sales Rep.
Perform release, pick, pack and shipment of Customer orders throughout the day according to published schedules and standard agreements, and to meet Customer expectations.
Work together with Store Inventory Manager for timely placement of backorders and any other product related needs to fulfill Customer orders and drive financial results
Participate with West Marine Pro Sales teams as needed for strategic planning regarding service or product related needs to meet Customer expectations and Sales team commitments.
Acknowledge and greet Customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working. If already serving another Customer, assist Customer with additional assistance from other store staff.