Since the redevelopment of Ocean House in 2010, new hotels and restaurants have slowly begun to join our collection. Each of these a destination in its own right, all have their own names and personalities, and are managed by teams who regard their properties as "their" properties and are engaged and encouraged to contribute new ideas. Although unique in character, each property shares a passion for the values that define our collection and its special promise to our guests.
Each hotel and restaurant shares this philosophy: Exceptional, discreet and professional service is an essential part of the experience, ensuring that all customers feel like honored guests rather than paying visitors.
Our brand character is our unique style, and it relates to every aspect of the guest experience: our product, our processes, our architectural and interior design, our identity, our marketing, and, most importantly, our people. They shape the way we do things, and they are at the center of what differentiates us from our competitors. Whether in the kitchen, dining room or administration, our motivation is creating memorable experiences for one another and for our guests. We ask that our associates take initiative, act with integrity and humility and work together to uphold and build upon our standards.
Ocean House Management is seeking individuals who have a passion for delivering awarding winning service, exhibits exceptional salesmanship and understands how to achieve company-wide expectations.
Integral part of the HR Team responsible for the administration and efficient, responsive and supportive operations of the OHM Human Resources Department
Effectively enable the resort staff so they can act on behalf of the Company by:
- transmitting the Company’s values, vision and direction;
- exhibiting the Ocean House service standards
- encouraging associates to use their power, practice their authority, and accept their responsibility; modeling behavior; and coaching people to success.
- Develop constructive and cooperative working relationships with others, and maintain them over time.
Responsible for the efficient administration of the Human Resources function to include preparation of new hire packages, new hire paperwork, uniform distribution and record keeping, locker assignments, new hire checklists, ordering of nametags and performance review notice and follow-up.
Manage new hire documentation portion of Orientation
Direct and administer Associate programs and activities such as service award ceremonies, birthday and anniversary cards to maintain a positive associate relations climate.
Update or oversee updating of daily communications Compass and PowerPoint, ADP Portal and monthly Associate calendar.
Manage Associate Shuttle program
Conduct annual compensation and benefits survey
Assist Group Director with the Associate Progressive Discipline Program
Conduct exit interviews for all non-exempt Associates including termination checklists
Consolidate and report on weekly pulse checks
Work with managers on fair and consistent progressive discipline
Utilize computer systems to efficiently and accurately enter new hires, changes and terminations on a weekly basis for payroll transmission, ensuring forms are completed correctly and have proper approvals. This responsibility is as back-up to Payroll Coordinator.
Report first report of injury online for all associates
Prepare and maintain all Associate files; filing to be done no less than weekly
Obtain uniform sizing and order forms prior to hire, provide Associates with appropriate number of uniform pieces and complete and submit request for additional uniform orders to DOH.
Ensure that all uniforms are returned prior to final paycheck being issues to terminating staff.
Track 90 day and annual performance reviews and schedule exit interviews ensuring that all required documents are completed on a timely basis.
This is an extremely fast-paced, demanding position but also extremely rewarding. Long hours gearing up for season, every other Saturday off during season with three weeks vacation in return.
For those passionate about hospitality and a strong work ethic.
Reports to the Group Director, Human Resources with dotted line to Assistant Director, Recruitment. Works closely with the Executive Committee and management team and has regular contact with the staff of the entire resort.
Maintains appropriate relationships with other associations, industry, and vendors, to enhance the image of the Company and the attainment of its objectives.
College degree preferred. Two to three years combined general hotel operationsand HR experience.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all associates.
- Ability to type 50 words per minute to prepare correspondence and meet deadlines.
- Ability to develop and organize training manuals, multimedia visual aids, and other educational materials utilizing PowerPoint, Publisher, Excel, ADP and other software.
- Ability to stand, walk and/or sit and continuously perform essential job functions for an eight-plus hour shift.
- Visual ability to observe associates in the work place, analyze operations and detect areas for improvement
Human Resources Assistant