THE SERVICE MANAGER WILL BE RESPONSIBLE TO TAKE OR ASSIST WITH SERVICE CALLS IN EMERGENCY SITUATIONS. The service manager is responsible for all aspects of customer service. The Service Manager drives profitability and productivity of their team. Manages customer relationships and satisfaction. Responsible for employee development, retention, as well as safety program compliance. PRINCIPAL DUTIES: ? Schedules and monitors technicians to maximize profitability. ? Motivate and inspire your team to be successful. ? Manages inventory accuracy for assigned technicians. ? Drives L&M growth through Technicians and Team Leads. Provides input to the Area business plan. ? Leads the execution efforts of assigned Service business. Ensures consistency of service through supervision and audits of Technicians. ? Approves all L&M quotations from above assigned threshold. ? Responsible for service response to warranty-related customer issues. ? Manages customer relationships and drives issue resolution. ? Manages team budget and accounts as assigned. ? Coordinates with Sales team with all sales opportunities. ? Maintains proper staffing levels through labor forecasting, planning, and management. ? Approves time sheets for direct reports, and performs all other necessary management tasks related bookings, Accounts Payables and Account Receivable. ? Responsible for safety performance and program compliance. ? Accountable for maintaining vehicle fleet and tools inventory. ? Recruits, hires, trains and retains Technicians. ? Prepares and delivers clear performance expectations and performance reviews for direct reports. ? Continually networks within the industry. Qualifications Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals. Experience and/or basic project accounting or costing principals is desired. Diploma in electronic or mechanical systems, or equivalent plus ten years of experience in the HVACR and/or building controls systems. Bachelor?s degree in a technical discipline preferred. Work requires one or two years of prior experience in directing or leading the work of others. Must have the ability to interact effectively with employees and customers in difficult situations. Possesses basic accounting and business principles. Able to lead and direct diverse teams. Demonstrated competence in written and verbal communication skills. Able to positively represent SSI Services and communicate with others at varying technical levels. Able to use service management software and financial accounting systems. Demonstrated proficiency in MS office products, and basic Windows environment.