Import Transportation Coordinator at Flat World Supply Chain

About Flat World Global Solutions:

Built on a foundation of excellence to the client, to each other, and in the community, Flat World Global Solutions is a business that helps turn supply chains into a strategic advantage. Through our operating units of Domestic, International, Crating, and our in-house IT development firm Prologue Technology, the Flat World team delivers excellence to our clients daily! 

Flat World's International division is seeking a smart and enthusiastic Import Transportation Coordinator candidate to join its growing team in Wood Dale, IL. Flat World is seeking a candidate who will not just be someone who is an excellent self-starter.  Candidates will be responsible for resolving issues and uploading issues to leadership. Ideally, will be well versed in processes under the role's responsibilities and will be results-driven and focused.  The goal is to insure operations are carried out productively so-as-to insure profitability and sustainable growth.

Essential Functions:

• Insure that all work is produced in a correct, cost effective and timely manner in alignment with specifications and quality requirements.

• Maintain profiles for existing customers and/or create new profiles in company database including rates and services sold, delivery information, special instructions for classification / OGA and any other requirements pertaining to the individual customer. 
• Identify and understand terminology and documents involved in international freight forwarding. 
• Answer all calls to the department promptly and in a friendly manner.
• Assist customers and vendors with questions, complaints, requests, tracking and tracing.
• Receive, process, and file documents from the customer, shipper, or overseas agents.
• Obtain required information pertinent to processing/filing customs entry, and review for accuracy. 
• Process customer invoicing and assist with receivables of assigned accounts as necessary.
• Maintain relationships with partners/vendors/suppliers.
• Follow client(s) SOP's with excellence.
• Process bonds and maintain POA's for new clients. 
• Provide back-up for other members of the Import Team. 
• Complete other tasks and projects as assigned with excellence.

Qualifications / Skills / Experience:

• Proven experience as an Import Transportation Specialist or relevant role.
• Familiarity with company policies and legal guidelines of industry. 
• Ability to learn a variety of job descriptions.
• Excellent communication and interpersonal skills.
• Outstanding organizational skills.
• Ability to effectively communicate with all levels of the organization.
• Knowledge of MS Office products.
• Operational knowledge of Cargo Wise platform a plus, but not necessary.
• High school diploma; BS/BA in management or relevant discipline will be considered an advantage.