We are looking for a talented Vacation Consultant/Inside Sales Agent who thrives in a fast-pace environment, and looking to get an entry into the Travel/Hospitality industry. This position involves taking heavy incoming calls, booking tickets for customers and processing incoming ticket reservations through our proprietary online portal. The Vacation Consultant/Inside Sales Agent will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
Duties and responsibilities
- Our Vacation Consultant/Inside Sales Agents provide an excellent experience on calls with our travelers to drive customer loyalty and referrals
- Consistently achieve individual sales and performance goals.
- Consistently communicate and build relationships with all of our clients and passengers.
- Understand customer needs and requirements.
- Provide suggestions, prices and book clients on domestic and international rail packages.
- Source new sales opportunities through inbound lead follow-up, outbound calls and emails.
- Participate in weekly team trainings plus one on one coaching.
- Advise travel agents and clients concerning sales specials and promotions.
- Positive attitude and desire for personal development
- Strong computer skills and ability to quickly master new systems and programs
- Experience in the industry and passion for travel preferred
- 2+ years’ inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Familiarity with Windows operating systems
- Knowledge of event ticket registration software a plus
- Proven track record of successful sales experience preferred
- Growth opportunities
- Travel Discounts
- Familiarization trips
- 401k match
Yankee Leisure Group offers a wide portfolio of travel experiences to the most sought after destinations throughout the world. Our mission is to deliver outstanding service, amazing value and unmatched travel experiences for all of our guests. Today, we operate three travel brands: Yankee Holidays, Amtrak Vacations, and Railbookers. We are proud to be the largest independent rail vacation provider to the US, Canada and Europe.