- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Independently conduct investigations involving medium - high levels of complexity.
- Establish and manage investigative files for all new cases, including data input to keep files current.
- Conduct analysis and investigation services in a timely and professional manner with special attention to quality and accuracy.
- Conduct all-source collection and research, analyze, evaluate and integrate data from multiple sources;
- Identify intelligence gaps, and specify collection requirements, to produce assessments and recommendations.
- Prepare analyses, assessments, or other products by applying expert judgment and specialized experience in interpreting information and making decisions.
- Extract essential information and analysis from investigations and intelligence products and synthesizes the information into actionable reports.
- Ensure compliance with all components of client contract through appropriate measurements.
- Prepare case project plan and review with supervisor.
- Prepare and/or review all submitted analysis and investigative reports to ensure accuracy, research and investigative sufficiency and professional quality;
- Edit and correct, as necessary.
- Maintain a continued, positive relationship with the client through appropriate contact and the anticipation of service needs.
- Communicate all issues, related to the client relationship, with the appropriate management personnel.
- Participate in designated training sessions/seminars and review company training materials;
- Enhance professional competencies and ensure high quality investigations.
- Apply highly developed inductive reasoning skills to provide a proactive approach to potential threats.
- Provide analysis to guide decision makers.
- Identify information/security gaps.
- All other duties, as assigned.
Minimum Hiring Standards
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
- Must have a High School Diploma or GED.
- Must be willing to participate in the Company's pre-employment screening process including drug testing and background investigation.
- Must be at least 18 years of age.
- Must have a reliable means of communication (i.e., email, cell phone).
- Must have a reliable means of transportation (public or private).
- Must have the legal right to work in the United States.
- Must have the ability to speak, read, and write English.
Bachelor's degree in criminal justice, law enforcement, statistical analysis, related field or a four year degree from a national accredited program (any general science, research, social studies, science or cultural studies) plus seven years related experience (such as organized retail crime), or equivalent combination of education and experience.
- Previous experience in national security or criminal intelligence analysis involving the principles, concepts, and methodologies of all-source intelligence analysis to research, evaluate, and integrate all-source data in the preparation and presentation of intelligence analytical products.
- Organized retail crime experience.
- Supply chain investigations experience, preferred.
- Corporate investigations experience, preferred.
- Tri-lingual skills; English, Portuguese and Spanish.
- Strong interview/interrogation skills.
- Able to write detailed, accurate, complex investigative and business correspondence and present information in one-on-one and group situations.
- Excellent verbal, written, and interpersonal communication skills.
- Must be able to work under adverse and stressful conditions with little or no supervision.
- Able to solve complex problems.
- Sound judgment and discretion.
- Able to organize workload for effective implementation.
- Able to interact effectively at all levels and across diverse cultures.
- Serve as an effective team member and leader.
- Able to adapt as the external environment and organization evolves.
- Able to implement changes to operations and external/internal environment.
- Computer skills; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and/or behavioral selection survey.
- Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Ability to handle multiple tasks concurrently.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
- Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
- Shift work including holidays, evenings, and weekends.
- Close and distance vision and ability to adjust focus.