ISD DIVISION MANAGERS
County of San Mateo
The Information Services Department of the County of San Mateo seeks two qualified Division Managers:
The incumbent of this position is a senior manager who serves as a member of the Information Services Department (ISD) leadership team. Reporting directly to the Assistant Director of Information Services, this individual will plan, develop and implement goals, policies and priorities for the assigned area that align with department priorities; direct assigned staff; provide highly responsible and complex administrative support to the Office of the CIO and their management staff. This Division Manager will oversee the management of 20-30 staff and be responsible for the maintenance, integration, creation and support of all Countywide applications supported by ISD and also applications which departments request ISD to create and/or maintain on their behalf. Examples of these applications include CJI, Workday, Email, SharePoint, GIS, OpenData, Web, etc. Additionally, this Division manager will be responsible for overseeing and managing database services on a countywide "as-needed" basis, including data management, integration and business intelligence.
The ideal candidate for the position will possess 5-10 years of experience working at a senior level in a technology related field providing exceptional support enterprise application, web services, customer applications and database services groups. To learn more about the position and to apply online, visit our website at: https://www.governmentjobs.com/careers/sanmateo/jobs/2548069/isd-division-manager-of-applications-open-promotional .
Under general direction of the Office of the CIO, this individual serves as a senior manager and provides technical and programmatic direction over a functional area of ISD. Additionally, this individual will plan, develop and implement goals and policies for the assigned area that align with department priorities; direct assigned staff; and provide highly responsible and complex administrative support to the Office of the CIO and their management staff.
This Division Manager will be responsible for 50-60 staff. This division is responsible for all operational support of key technology systems such as: Servers, Storage, Data Center, Telephones, Radios, Network, Databases and Desktops. The Division Manager will ensure that the operational performance metrics are met in each of these areas, that tickets are responded to in a timely fashion, that operational budgets are met, that Service Level Agreements (SLA's) are met, that customer satisfaction is high in each of these areas, and that monthly performance data is provided to both customers and the CMO for each of these areas. The Division Manager will also ensure that staff in these areas are well trained in current and emerging technologies to provide a high level of support to end users. This position requires a very high level of focus and the ability to balance many operational priorities, as each of these areas has critical systems that are supported for end users with many operational service goals to track and meet.
The ideal candidate for the position will have 5-10 years of experience working at a senior level in a technology related field providing exceptional support server, telephony and radio groups. To learn more about the position and to apply online, visit our website at https://www.governmentjobs.com/careers/sanmateo/jobs/2547977/isd-division-manager-of-operations-open-and-promotional .
BOTH POSITIONS REQUIRE:
- Proven success working as a team member with other senior managers to provide excellent collaboration / cooperation and exceed operational metrics
- A keen interest in working with the Office of the CIO to build a strong department through pro-active actions, great communication and a positive attitude towards change
- Excitement about working with internal and external partners
- Strong written and verbal communication skills is a must
- This position requires an individual to be extremely organized, have a keen attention to detail and the flexibility to work with different aspects of a business
- Bachelor's degree or higher preferred
- Prior experience as director or operations manager
Final Filing Date: September 12, 2019
To learn more about these positions or to apply online, please visit our website at http://jobs.smcgov.org. Applications are only accepted online. EOE