IT Business Consultant at Genuent
Atlanta, GA 30303-2762
About the Job
Genuent is hiring an IT Business Analyst. This would be a contract opportunity located in Atlanta, GA. If this is something you might be interested in, please send your updated resume to Mike Sabo: MSabo@genuent.net
IT Business Consultant– Contract
Atlanta, GA
Responsibilities
IT Business Consultant– Contract
Atlanta, GA
Responsibilities
- Liaison between the Implementation Technical Teams, Digital Operations and the Brand Stakeholders.
- Provides Technical infrastructure platform support across multiple verticals
- May participate in strategic application/technology discussions to determine long range business solutions.
- Point person for escalation of digital support related items for the business units
- Contact for in-depth Business and Technical Platform support
- May perform ad-hoc production support by responding to user requests.
- May perform analyst role by documenting and analyzing business requirements.
- Point Person for internal and external production support special projects
- Monitors, analyzes, and evaluates system utilization to ensure appropriate and efficient use of applications; audits system entries and takes remedial action as deemed appropriate.
- Analyze current business processes and makes recommendations for improvements where appropriate.
- In-Depth Brand and technical infrastructure platform knowledge
- Participate in Product Status meetings; Active member of Project Teams
- Identify / document support needs
- Coordinate all relative DOC setup and artifacts (DL, HipChat, SLACK)
- Provide Post Mortem Updates / Next Steps / May conduct meetings
- Assist with monitoring and analyzing service levels.
- Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team.
- Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
- Escalate Incidents at risk of breaching Service Level Agreement
- Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
- Determines if an incident needs to be escalated according to priority and severity of issue.
- Participate in Incident review following major Incidents
- Identify potential problems and/or increasing trend of repetitive Incidents
- Provides ongoing support as needed and training for DOC
- Liaison between Major Incident Manager and the Technical Team during a Major Incident where the Priority is 1-Critical, and the impact involves a Critical Business Application or Core Infrastructure Service
- Responsible to review Change Schedule (CS) for conflicts
- At least 6 years combined technical and functional business experience, with a minimum of 3 years information technology experience
- Configuration experience with commercial, open source and SaaS based monitoring tools {CatchPoint, Zenoss, Nagios, Kibana, Zabbix, MONIT and etc}.
- Demonstrable experience with two or more web/systems programming languages (Perl, Python, PHP, Ruby).
- Technical and problem-solving skills in multiple flavors of Linux/Unix such as RedHat, Ubuntu, CentOS, SmartOS, X-86 Solaris and etc.
- Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)
- Must possess collaboration skills, have a passion for lean processes, should be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus
- Demonstrated success in being solicited for, and providing, input to strategic business plans.
- Experience with managing multiple projects (PMP a plus)
- Experience with structured development methodology and agile.