IT E-commerce Business Analyst at Kirkland's Inc.

Brentwood, TN 37027

About the Job

The E-Commerce Business Analyst will work on projects to improve our B2C e-commerce website, Order Management, ERP and WMS systems. This includes requirements gathering, scoping and creating user stories. Duties also include planning, participating in and executing integration testing and user acceptance testing. This role will be working very closely with business area leads, internal IT team and IT outsourcing partner in delivering e-commerce capabilities.

Responsible for working with other functional areas to gather, analyze and document business requirements and processes impacting the website, order management or warehouse management systems.
Establish and maintain strong working relationships with key business partners and IT outsourcer partner.
Capture and author user stories that accurately reflect business requirements
Understand business issues and opportunities in the context of the requirements
Recommend and implement solutions that enable the business to achieve its goals
Assist in analyzing consumer feedback to identify website issues/incidents, features, functions and assist in recommending enhancements
Work with User Experience team to develop concepts and document requirements that address website usability and best practices
Continually assess, identify and present opportunities to improve and optimize the customer journey
Work with the technical development team, quality assurance teams, third party Integration vendors and Infrastructure/security team to validate enhancements, write test cases and perform QA, user acceptance testing.
Assist in maintaining documentation for all the sites for features, functions and weekly reporting on Projects, tasks, Website KPI’s to the ecommerce teams
Based on agreed upon scope, develop and execute testing scripts that fully exercise all functionality
Take ownership and ensure that end to end cycle testing is completed for each initiative
Become subject matter expert across all systems with regard to business requirements
Participate in the development and management of workplans for the delivery of e-commerce capabilities

3 to 5 years related experience
Bachelor’s Degree in Computer Science or Related Field, or equivalent experience.
Minimum 3 years experience with any of the ecommerce platforms like Hybris, Magento, Demandware
Working knowledge of ecommerce, order management and fulfillment processes
Working knowledge of Google Analytics, or Adobe Site Catalyst
Working knowledge of Agile and Waterfall Development Methodologies
Proficient with Excel, SQL
Knowledge of HTML, CSS and Java
Experience in working with offshore development teams
Project Management Experience
Ability to sit at a computer for extended periods of time.

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Job summary

About this company

Kirkland's Inc.

Kirkland's is more than a leading retailer of home decor and gifts. At Kirkland's, our unique products create the backdrop for memorable life events, like a family dinner, a child's first birthday, a 20th wedding anniversary, or just a cozy evening indoors. WE'RE DIFFERENT THAN YOUR AVERAGE HOME DECOR RETAILER. Walk through a Kirkland's store and you'll see; our products aren't displayed on row after row of cold, metal shelves. Together with our store associates, we create inspirational environments that delight the senses, spark memories, and inspire creativity. WE BELIEVE THAT GREAT STYLE CAN COME AT A GREAT PRICE. In 1966, Kirkland's was co-founded by Carl Kirkland in Jackson, TN, with a single belief in mind: great style can come at a great price always. WE'RE IMMERSED IN THE COMMUNITIES WHERE WE LIVE AND WORK. We believe in providing customers with everything they need to create inspirational living spaces, but we also believe in living inspirational lives. We honor this commitment through long-standing partnerships with local and national community-oriented organizations. We're strongly rooted in Tennessee and Jackson is still home to a Sales Support and Distribution Center. Our headquarters is located in Brentwood, TN within the Maryland Farms business community. At all levels of the organization, team members use their talents to help create engaging backdrops for customers' everyday lives, whether it's through merchandising, marketing, planning, accounting, and much more. Everyone plays an important role even our interns! Explore career opportunities at Kirkland's to start the next chapter of your career.