The Help Desk Technician reports to the Help Desk Manager and will be required to provide exceptional IT Help Desk support se...REQUIREMENTS AND EXPERIENCE
5+ years of help desk experience
3+ years’ experience with Microsoft Windows 7 pro, Windows 10 Pro, Microsoft Office Suite 2010 and 2016
1+ years’ experience with Microsoft Office 365 Cloud Service
3+ years of technical experience with building, installing, configuring, troubleshooting and supporting desktop hardware.
3+years’ experience with building, installing, configuring Apple OS X and Mac hardware
Experience with PowerShell
Experience using desktop imaging or ghosting software
Experience with IT asset inventory tracking
Ability to manage and maintain IT inventory.
Experience performing identity management and access administration
Smart phone experience helpful
Exposure to network administration
Working knowledge of BMC Track IT Help Desk Software or other Help Desk Management System
Basic experience navigating Linux/UNIX CLI
Demonstrated ability to work independently
Demonstrated ability to work well in a team environment
Ability to adapt and apply knowledge/skill to new technologies
Ability to work remotely and support end user using remote control tools
Strong analytical and problem-solving skills.
Demonstrated ability to handle multiple tasks simultaneously; must be able to prioritize work
Good interpersonal skills; ability to work effectively with all levels and departments.
Ability to effectively communicate verbally; provide excellent customer service and work with people comfortably side-by-side of varying technical acumen; ability to handle constantly changing flow of traffic; ability to problem-solve; exercise patience and professionalism during stressful situations
Ability to work at night, off-hours, holidays, and weekends to support various support requirements
Self-starting; willingness to take personal initiative and lead others
Highly effective written and oral communication skills
Need to have the ability to travel to any of alphabroder Distribution Center (DC) Locations and Offices for onsite Help Desk support or IT Project Support.
Travel can be schedule for multiple consecutive days.
Need a valid driver’s license
Participate in emergency afterhours on-call rotation
AAS degree in computer science or other related technical discipline; or equivalent vocational training and experience
Certification in A+, Net+ and Microsoft MCP a plus