5+ years of help desk experience
3+ years’ experience with Microsoft Windows 7 pro, Windows 10 Pro, Microsoft Office Suite 2010 and 2016
1+ years’ experience with Microsoft Office 365 Cloud Service
3+ years of technical experience with building, installing, configuring, troubleshooting and supporting desktop hardware.
3+years’ experience with building, installing, configuring Apple OS X and Mac hardware
Experience using desktop imaging or ghosting software
Experience with IT asset inventory tracking
Ability to manage and maintain IT inventory.
Experience performing identity management and access administration
Smart phone experience helpful
Exposure to network administration
Working knowledge of BMC Track IT Help Desk Software or other Help Desk Management System
Fundamental Linux OS experience, need to be able to navigate through IBM AIX systems
Demonstrated ability to work independently
Demonstrated ability to work well in a team environment
Ability to adapt and apply knowledge/skill to new Technology
Ability to work remotely and support end user using remote control tools available
Strong analytical and problem solving skills.
Demonstrated ability to handle multiple tasks simultaneously; must be able to prioritize.
Good interpersonal skills; ability to work effectively with all levels and departments.
Ability to effectively communicate verbally; provide excellent customer service and work with people comfortably side-by-side of varying technical acumen; ability to handle constantly changing flow of traffic; ability to problem-solve; exercise patience and professionalism during stressful situation; able to carry / move / lift objects that weigh up to 50 lbs.
Required the ability to work at night, off-hours, holidays, and weekends
Self-starting; willingness to take personal initiative and lead others
Highly effective written and oral communication skills
Need to have the ability to travel to any of alphabroder Distribution Center (DC) Locations and Offices for onsite Help Desk support or IT Project Support.
Travel can be schedule for multiple consecutive days.
Need a valid driver’s license
Participate in emergency after hours on-call rotation
IT Help Desk after hours rotation schedule M-F 8pm – 7am and all Saturday and Sunday
AAS degree in computer science or other related technical discipline; or equivalent vocational training and experience
Certification in A+, Net+ and Microsoft MCP a plus
Must be flexible to work any shift and available to work extended hours as required including weekends for projects, maintenance or to cover for Team members vacation/sick days.
Shifts range between 7am – 8pm EST