IT Helpdesk Support Specialists at STS Technical Services

STS Technical Services is hiring IT Helpdesk Support Specialists in Binghamton, New York.

Position Summary:

In this role you will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems.  Must ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

Responsibilities:

• Provide top-notch service delivery {design, implement, and execute Desktop support processes that deliver robust, SLA-based desktop support to Users world-wide
• Implement a continuous improvement philosophy to drive ongoing improvements in Service Level achievement, cost per resolved incident, First Call resolution
• Identify, Evaluate, Select, Deploy, and Optimize the Use of Desktop Management, Administration, and Security platforms and to maintain a robust usability profile in the face of User, System, and Applications Changes
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values;
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives

Requirements:

• Bachelor’s Degree in Information Technology or related certifications.
• A minimum of 2-3 years of desktop related experience in a global, Corporate environment or relevant education/certifications.
• Excellent verbal and written communication skills.
• Proven track record of being a self-starter along with developing and implementing process improvements.
• Strong conflict resolution, problem solving skills and interpersonal skills.

Technology/Equipment Requirements:

• Demonstrated hands-on troubleshooting experience on Windows XP to Windows 10 platforms in addition to experience in Desktop Management and Administration platforms.
• Proficient computer skills including Word, Excel and PowerPoint.
• Experience working in a Corporate MS O365 environment.
• Working knowledge of Network and Server infrastructure technologies.

About STS Technical Services:

STS Technical Services is a Top 100 Staffing Firm that’s partnered with some of the largest names in the aerospace, manufacturing, defense and industrial industries.

Our professional recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore!

If you want to speak to a Recruiting Professional directly, call 1-800-359-4787.

STS Technical Services is an equal opportunity employer.

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