A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You'll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology. Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you'll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency. **Responsibilities** As an Associate, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: + Proactively assist the team in various aspects of the project + Prepare deliverables + Contribute to the development of your own and team's technical acumen + Keep up to date with local and national business and economic issues + Ensure you are adhering to compliance matters + Work on developing internal relationships and your PwC brand **Job Requirements and Preferences** : **Basic Qualifications** : **Minimum Degree Required** : Bachelor Degree **Minimum Years of Experience** : 1 year(s) **Preferred Qualifications** : **Degree Preferred** : Master Degree **Preferred Knowledge/Skills** : Demonstrates some understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery, including: - Development, assessment and implementation of Information Technology (IT) solutions with project management, process improvement, technology deployment and other business advisory initiatives. Demonstrates some proven knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas: - Service Strategy and Design; - Service Desk, Incident, and Problem Management; - Request Management / Fulfillment; - Asset and Configuration Management; - Change and Release Management; - IT Financial Management; - Service Catalog and Service Portfolio Management; - Cloud solutions and implementation; and, - Data Center and Process Automation. Demonstrates some proven ability and success as a team member on successful enterprise scale implementations of IT Infrastructure or Service Management software packages (including major ITSM vendors such as HP, BMC, CA), including leveraging one or more of the following related toolsets: - HP Service Manager/Asset Manager (Legacy Peregrine); - HP Server Automation/Operations Orchestration (Legacy Opsware); - HP UCMDB/DDM (Legacy Mercury); and, - HP Operations Manager. Demonstrates some proven ability identifying and addressing client needs, participating in client discussions and meetings, assisting sustaining client relationships, assisting preparing and presenting high quality written and verbal materials, communicating a broad range of Firm services, participating in the preparation of concise, accurate documents and effectively managing personal project work load. Demonstrates some proven ability and success as a team member on project workstreams in a fast-paced, dynamic professional services environment. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.