IT Process Improvement Manager
Job Location:Lake Forest, IL
Reporting to the IT Executive Director, Architecture & Transformation, the IT Strategic Analytics Manager is responsible for defining and implementing metrics and measurements to monitor and to improve IT performance. Reports and dashboards are used both internally within IT and externally with IT partners. The Strategic Analytics Manager will also partner with service and process owners to identify improvement opportunities and corresponding plans to execute.
Essential Duties and Responsibilities:
Responsible for the design and implementation of a metrics program with leading and lagging indicators to measure the performance of all IT functions.
Develop and produce IT Scorecards for internal and external stakeholders to use data to provide a meaningful, concise update on the status of IT, and progress against tactical targets and strategic objectives.
Collaborates with internal and external personnel for the purpose of implementing, improving and/or maintaining services and programs.
Continuously collaborates with IT functional managers to create and implement processes for allocation and re-allocation of funds to IT product lines.
Collaborates with Corporate Finance and IT managers to manage IT financial reporting and allocation reporting to appropriate business units.
Presents information (metrics, scorecards, improvement plans) for the purpose of communicating information, gaining feedback, and ensuring adherence to established processes.
Partners with PMO Governance to ensure IT reporting tools and processes are in place to support the ongoing and future needs of the IT function.
Partners with Corporate Finance to analyze a variety of financial information for the purpose of providing direction and support, making recommendations, maximizing use of funds, and/or ensuring overall IT operations are within budget.
Excellent administration skills.
Ability to communicate clearly and concisely.
Must possess an aptitude for translating complex, technical subjects into clear, business-oriented communications.
Understands re-engineering processes and large scale system changes.
Strong business acumen.
Ability to grasp organizations short and long term priorities and develop systems, processes, and policies to support the achievement in a cost effective manner.
Bachelor's degree in business, IT, engineering, or a related field.
Over ten years of experience in IT, preferably in multiple functional roles.
Experience in defining or managing metrics programs.
Experience implementing process improvements for IT or related processes.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status or any other protected class.