Ferrovial Services North America is a leading company providing Oil & Gas and Infrastructure solutions across the United States and Canada. Its portfolio includes 35 outstanding contracts, such as Port Miami Tunnel and maintenance of the Chevron refineries in California. With more than 1,500 employees and a presence in 14 states, Ferrovial Services North America, generates true value and growth for its clients while maintaining a strong commitment to safety and social responsibility.
As a member & representative of the IT team, the IT Support Analyst reports to the Knowledge Center Manager providing customer-focused services for the company supporting the operations including end user support, network troubleshooting and desktop support, vendor & inventory coordination
Primary Duties and Responsibilities
Provide desktop support in areas such as hardware and software support and troubleshooting, hardware upgrades, software upgrades, and local network connectivity
Provide support for printers, Android, IOS, and other peripherals
Coordinate warranty repairs with vendors
Ensure consistent and effective delivery of services while maintaining compliance with corporate policies and procedures
Ensure all activities are tracked in the incident management application
Follows company procedures, processes & guidelines.
Inventory management (HW, SW, Mobile, etc.).
Maintains documentation of sites, equipment, software, processes and procedures.
Knowledge, Skills & Abilities
· Customer focus orientation with strong customer service skills
· Strong organizational and time management skills
· Highly developed problem-solving abilities
· Effective written and oral communication skills
· Promotes quality, integrity, reliability and teamwork
Experience with:hardware & software support & troubleshooting (Windows), printer support & maintenance, computer Infrastructure and networking, outlook and Microsoft Office 365, Android & IOS support
Education and Experience
A degree in Computer Science or similar with 5+ years related experience
Industry certifications (A+, N+, MCP, MCSA, ITIL) would be an asset
Spanish fluency is a plus.
Work Conditions/Physical Demands
Capable of working in a fast-paced environment.
The person in this will operate in a stationary position for significant portions of the day.
The person in this position will occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as calculator, copy machine, and printer.
While performing the duties of this job, the employee is usually in an office environment. The noise level in the work environment is usually moderate.
Travel may be required on a routine basis.
Other duties (not listed) may be assigned to this job at any time.
Safety comes first! Required to complete work in a safe, efficient and accurate manner.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must demonstrate Ferrovial Values: Respect, Integrity, Collaboration, Excellence and Innovation.
EQUAL OPPORTUNITY EMPLOYER – M/W/V/D
Should a review of your background indicate a potential match to our job, our team will reach out.
NOTICE TO CALIFORNIA RESIDENTS: Ferrovial Services may collect personal information during the application process, for more information, please see our CCPA Policy here: https://www.ferrovialservicesna.com/privacy-policy/
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless otherwise directed by our HR – Recruiting Department. Please do not forward resumes to our hiring managers or regional offices. Ferrovial Services N.A., is not responsible for any fees related to unsolicited resumes/applications.
- Life Insurance
- Performance bonus