Mortgage 3rd party company in Coppell is seeking an IT Production Support specialist!
Seeking candidates Jenark Application experience ASAP!
Please see below on how to apply!
Job Title: IT Production Support
Location: Coppell, Texas
Temp To Perm
Pay: $ 24/Hr
Schedule: Monday - Friday ( 8 AM to 5 PM)
Respond to client reported application issues and facilitate restoration of service.
Resolve client reported issues for the Jenark Property Management accounting software.
Communicate the status of client issues by email and phone.
Provide level 2 application and network operations triage support.
Create and maintain support documentation.
Provide incident management by coordinating proper resources in efforts to resolve issues in a timely manner. Gathers information from business users and determines which group (i.e. development, data center, operations) issue is escalated to. May provide recommendations on resolution.
Track trends, reporting findings to management. Facilitate the resolution of core issues with various team members as they affect Turn Around Time (TAT) performance and system availability.
Education, Experience, Knowledge and Skills
Must have at least high school diploma.
Help desk or troubleshooting experience preferred.
Accounting experience helpful.
WANT THE FASTEST RESPONSE FROM US?
Come to the Las Colinas office to interview with a recruiter Monday - Friday between 9am-10:30am:
Our office is located at:
5525 North MacArthur Ste. 155 Irving, TX 75038
To Apply for this Job:
Click the Apply Online button at the top of this page, then:
If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.
If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.