IT Support Technician - I (Tier 3 MAC Support Engineer) at Sumeru Solutions
Dallas, TX
About the Job
Company Overview
With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company's future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.
Role Overview
McAfee is seeking a Tier 3 Support Engineer to join our global operations team. If you are passionate about the Mac, focused on security, and delight in supporting users worldwide, this is the position for you!
Responsibilities
• Provide application and device support to internal macOS and mobile users
• Provide assistance as needed to remediate non-compliant devices to meet security standards
• Package applications, maintain corporate app store ( "Self Service”) entries, and manage application patching
• Ownership of macOS build, user and technician documentation, and triage/escalation processes
Qualifications Required
• Minimum 2 to 3 years of prior experience in enterprise environments supporting Apple devices
• Familiarity with all recent releases of macOS (Sierra, High Sierra & Mojave)
• Experience in providing user support in a global environment and varying levels of technical acumen
• Experience administering Jamf Pro (policies, config profiles, extension attributes, etc.)
• Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages (Packages, Suspicious Package, MDS, and AutoPkgr).
• Experience with macOS shell scripting (bash, python or perl)
Preferred
• Microsoft Office configuration and troubleshooting
• PKI/Wi-Fi (802.1x) / WireShark experience
• Exposure in working with engineering level support (Apple, JAMF, etc.)
• Apple or Jamf certifications highly preferred
• Previous experience working in a help desk environment would be helpful
• Prior experience with iOS or Android mobile device management tools such as Intune or Mobile Iron
With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company's future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.
Role Overview
McAfee is seeking a Tier 3 Support Engineer to join our global operations team. If you are passionate about the Mac, focused on security, and delight in supporting users worldwide, this is the position for you!
Responsibilities
• Provide application and device support to internal macOS and mobile users
• Provide assistance as needed to remediate non-compliant devices to meet security standards
• Package applications, maintain corporate app store ( "Self Service”) entries, and manage application patching
• Ownership of macOS build, user and technician documentation, and triage/escalation processes
Qualifications Required
• Minimum 2 to 3 years of prior experience in enterprise environments supporting Apple devices
• Familiarity with all recent releases of macOS (Sierra, High Sierra & Mojave)
• Experience in providing user support in a global environment and varying levels of technical acumen
• Experience administering Jamf Pro (policies, config profiles, extension attributes, etc.)
• Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages (Packages, Suspicious Package, MDS, and AutoPkgr).
• Experience with macOS shell scripting (bash, python or perl)
Preferred
• Microsoft Office configuration and troubleshooting
• PKI/Wi-Fi (802.1x) / WireShark experience
• Exposure in working with engineering level support (Apple, JAMF, etc.)
• Apple or Jamf certifications highly preferred
• Previous experience working in a help desk environment would be helpful
• Prior experience with iOS or Android mobile device management tools such as Intune or Mobile Iron