Department Information Technology
Why Mayo Clinic
The Monitoring and Operations Control Unit is seeking a skilled and motivated individual to lead the IT Operations Center (ITOC). The Lead IT Systems Engineer will provide off-hours leadership to second and third shift staff performing proactive monitoring of critical IT services and event correlation as well as coordinating technical remediation for potential major incidents and major incidents. The lead will maintain an in-depth working knowledge of existing tools, and will share technical analysis and operational responsibilities for new tools. The successful candidate will work collaboratively with the first shift lead to grow and mature the ITOC toolset and associated processes to enable collection of end user performance metrics, development of baselines and customer reporting. This Technical Lead position will be working across second and third shift and be based in Rochester to facilitate staff development and training.
We will not sponsor or transfer visas for this position.
Works independently. Accountable for project results and goals set by senior Mayo leadership. Managerial/supervisory responsibility for personnel and management of projects requiring substantial inter-organizational and intra-organizational coordination. Directly oversees the activities of the staffs assigned to the development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, and the configuration and support of hardware systems. Provides leadership in the design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Develops proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Works effectively across departmental organizations gaining consensus of stakeholders. May serve as Secretary, Assistant Secretary, or member of IT for institutional committee. Work is reviewed for long-term goal attainment.
This position requires a Bachelors degree plus 5 years of demonstrated technical experience and 1 year of demonstrated leadership experience or an Associate degree plus 7 years of demonstrated technical experience and 1 year of demonstrated leadership experience. A high school diploma and 9 years of demonstrated IT technical experience focused on system hardware design, ordering, configuration, testing and implementation of multiple projects simultaneously in a large, complex organization like Mayo Clinic plus 1 year of demonstrated leadership experience may be considered in lieu of the degree.
Experience working in healthcare technology. Bachelors degree in information systems, business management, finance or related field; Masters degree in a relevant technical or management discipline helpful.
MCSE, CCNA, or other IT related certifications. Experience in system hardware design, ordering, configuration, testing and implementation of complex projects. Candidates with most of the following demonstrated competencies will be considered: Problem analysis and resolution; Excellent communication, organization, problem solving and facilitation skills; Verbal and written communications including technical writing and process diagramming helpful. Project management skills: planning, resource management, budgeting, and customer communication. Design and implementation methodology to assure near 100% up time utilizing hardware and operating system functionality. Strong organizational and time management skills to handle multiple projects simultaneously. Working knowledge of office applications for email, spreadsheets, presentations and documentation. Excellent interpersonal skills including conflict resolution.
Experience with committee and consensus driven organizations. Strong understanding of financial concepts, business process, continuous improvement and organizational development. Some experience with personnel management, resource allocation, coaching and mentoring helpful. Proficient verbal and written communication skills using English.
Exemption status Exempt
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $4,000.00, based on a full-time position.
Benefits eligible Yes
Schedule Full Time
Hours / Pay period 80
10:00pm Sunday 7:00am Monday
10:00pm Monday 7:00am Tuesday
10:00pm Tuesday 7:00am Wednesday
10:00pm Wednesday 7:00am Thursday
10:00pm Thursday 7:00am Friday
The Lead IT System Engineer may be required to flex their schedule occasionally based on business and operational need.
Weekend schedule See Schedule details
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Category IT and Engineering
Career profile Information Technology
Job posting number 117805BR
Recruiter Shelly Weir
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.