|Reference # :||20-07879||Title :||IT Systems and Support Senior Manager|
|Location :||Cranston, RI|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||07/27/2020 / 09/30/2021|
This position reports directly to the Deputy Director of the Client.
Experience and familiarity with Rhode Island Human Services Programs; e.g. SNAP, Rhode Island Works (RIW), Child Care Assistance Program (CCAP), Office of Child Support Services (OCSS), etc. is required.
Lead, support and continue stabilization of Rhode Island's integrated eligibility system (IES) and implementation and maintenance of a high-performing technical support team for the agency. Utilize experience in complex system transformations, strategic planning, systems development lifecycles, and staff/department management.
? Oversight for the current IES deployment, including: EDM, Problem Management, Release Management, Testing, Enhancements, and Roadmap planning from a Client perspective
? Creating and implementing strategic technology plans to support Client business
? Responsibility to brief the Deputy Director and (periodically) the Director and Client Senior Leadership Team on important technical updates that have business and/or political impact.
? Recruiting and leading a team of technical, data and business analysts; IT Systems & Support and testing staff.
? Responsibility for management of external contractors and consultants who perform both testing, staff augmentation and deliverables-based work
? Ensuring (in coordination with Client leadership and the RI Department of Administration) that Client is fully compliant with Privacy and Security regulations
? Technical support for Federal and State audits
? Coordinate with Federal agencies who have oversight responsibilities for State-Based Benefits Determination Systems and ensure that both data requests and compliance mandates are met