IVR Manual Test Engineer at Sumeru Solutions

Skill set:

· Overall 6-8 years in IT (5-7 years in Quality Assurance)

· Excellent analytical skills with an ADVANCED level proficiency in QA practice creating/maintaining test plans, creating test harnesses, scripts; executing scripts and reporting.

· Hands on experience testing Interactive Voice response system and tool knowledge to test IVR

· Ensure the correctness and completeness of voice applications

· Experience verifying the logic of the Call Flow and BRDs

· Experience testing CRM applications for contact center is preferred

· Experience with testing multilingual voice applications is preferred

· Test applications by: reviewing existing and newly-submitted tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessary

· Write comprehensive test plans and corresponding test cases for basic components and features.

· Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively.

· Good working knowledge of one or more programming/scripting languages is preferred

· Supporting test setup, analyzing defect metrics data and attending defect calls with UAT support.

Minimum Qualifications:

• BA/BS degree in Computer Science, related technical field or equivalent practical experience.
• Previous experience testing enterprise size Interactive Voice Response Systems or similar voice enabled applications

Responsibilities:

• Experience with Call flow,VUI Spec and Design diagrams is required.
• Knowledge in DTMF/Speech testing of IVR.
• Good Knowledge of CTI, Agent skills and Call Routings.
• Must have knowledge in IVR reports and logs verifications.
• Ensure the correctness and completeness of voice applications
• Test applications by: reviewing existing and newly-submitted tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessary
• Encouraging community involvement and collaboration in the creation and use of the test suite.
• Write comprehensive test plans and corresponding test cases for basic components and features.
• Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively
• Experience with testing multi-lingual voice applications is preferred
• Good working knowledge of one or more programming/scripting languages is preferred