This position is responsible for providing leadership and technical deliverables in the design, development, testing, documentation, and implementation of system enhancements or new application development; leading the technical team and internal users in the identification of areas of application improvement; providing direction for methodology and process improvement initiatives; ensuring adherence by the team to team and organizational standards in day-to-day work; and providing support to users of the application
Lead the effort to provide technical support to system owners as well as other information technology groups to help ensure effectiveness of information technology systems in enabling Northern Natural Gas customers to conduct day-to-day businesses. The support includes, but is not limited to, answering customer questions, interpreting system functionalities, completing data requests, making emergency fixes and performing other critical support functions.
Lead the effort to collaborate with end users to analyze and develop business requirements for business application enhancements and problem resolutions.
Provide guidance and direction to team members as necessary in the completion of assigned projects.
Participate in on-call rotation, including after hour and weekend support.
Perform additional responsibilities as requested or assigned.
Six years or more of demonstrated experience in business analyst, programmer analyst and/or systems analyst role.
Job-related experience (from options below)
Experience with project methodologies including project management tools, estimating, and documentation of requirements, use cases and test plans.
Effective oral and written communications skills, including presentation, training and interpersonal skills.
Effective analytical, problem solving and decision-making skills.
Ability to prioritize and handle multiple tasks and projects concurrently.
Three years or more of demonstrated experience with IDE. Eclipse, Rational Application Developer or IntelliJ is preferred.
Three years or more of demonstrated experience with experience using Microsoft SQL Server or other relational database for developing stored procedures. Experience in identifying, analyzing/resolving related performance issues is a plus.
Experience with Microsoft Enterprise Project Server and Microsoft SharePoint Services is a plus.