Supporting the Most Exciting and Meaningful Missions in the World
Knowledge Management Specialist
The Knowledge Management and Learning Specialist (KM&L) supports the Office of American Schools and Hospitals Abroad (ASHA) of the Bureau for Democracy, Conflict and Humanitarian Assistance (DCHA) of the U.S. Agency for International Development (USAID). The KM&L Specialist will advise on best practices for ASHA’s knowledge and information management.
ASHA provides assistance to schools, libraries, and medical centers outside the U.S. that serve as study and demonstration centers for American ideas and practices. ASHA’s awards for commodities and infrastructure help these institutions train future leaders in a wide variety of disciplines and cultivate positive relationships among citizens of the U.S. and other nations.
Key Internal Interfaces: Project Manager, ASHA Office Staff
Key External Interfaces: USAID DCHA Bureau, ASHA implementing partners (IPs), Friends of ASHA, USAID KM/L operating units
Macfadden seeks a Knowledge Management and Learning Specialist to support USAID’s American Schools and Hospitals Abroad (USAID/ASHA). The KM&L Specialist will champion office-wide integration of practices that support knowledge capture and transfer, collaboration, learning and knowledge sharing, and adaptive management so that the knowledge and experience of ASHA and its IPs is shared and applied more intentionally and strategically by staff, partners, and other relevant stakeholders. The essential functions for this role are as follows:
- Conduct knowledge management assessment to identify ASHA’s operational needs to include but not limited to standardizing ASHA’s file management system, developing an intranet platform, capturing institutional knowledge, and adopting best practices to foster a learning environment
- Develop tools and training to support staff in undergoing any office-wide change management efforts (e.g. utilization of new platforms, revisions to standard operating procedures, etc.)
- Advise on best practices for knowledge sharing activities including webinars, annual events, working groups, and newsletter/bulletin
- Streamline process for managing ASHA’s different inboxes, responding to information requests, and storing and accessing data on ASHA’s programming
- Lead the development of an ASHA Toolkit for use by the office and its partners
- Support development of communications and knowledge management strategy, and ASHA strategic plan; ensure alignment and cohesion across ASHA’s different strategies; and support implementation and adaptation of ASHA’s strategies
- Support revision of reporting templates, support review of of M&E indicators, and contribute to development of the USAID annual performance report
- Collect data from a variety of sources including partner quarterly reports, ASHA FAQs, ASHA website and newsletter web analytics, etc. and codify into a periodic report for internal and external audiences
- Identify linkages between the work of ASHA and other USAID operating units, engage with other USAID knowledge sharing platforms, and work with the communications staff to ensure representation in relevant USAID groups (KMWG, PCWG, University Engagement, HESN)
- Support ASHA internal and external websites
- (Junior-Level) Master’s degree in related field and 1-3 years of relevant experience or Bachelor’s degree in related field and 1-4 years of relevant experience.
- (Mid-Level) Master’s degree in related field and 6 years of relevant experience or Bachelor’s degree in related field and 8 years of relevant experience.
- Demonstrated experience in developing, applying and supporting successful knowledge management and organizational learning practices, processes and policies within a complex organizational setting.
- Demonstrated experience in project management, overseeing planning, timelines and quality control over end products
- Knowledge of quantitative and/or qualitative research, data analysis, and strategy development
- Ability to maintain a knowledge database and coordinate the flow of information across the organization
- Demonstrated experience operating as a successful and collaborative team member in a variety of organizational cultures
- Demonstrated understanding of the collaborating, learning and adapting (CLA) framework and how it relates to USAID programming including strategy development, project design, implementation, evaluation and monitoring.
- Demonstrated experience working in developing country or international contexts and taking into account differences in culture, language, access to resources and other factors
- Demonstrated ability to work well under pressure, successfully balancing competing priorities and demands
- A successful candidate must have strong project management, organizational development, analytical, strategic planning, interpersonal, organizational, facilitation, collaboration, and oral/written communication skills. The KM&L Specialist must be reliable, able to adapt, work well on a team, and able to work well under time constraints and in complex environments. Computer proficiency is required and must include applied knowledge of knowledge management and USAID standard business applications.
- Knowledge of MS Office products, Google Suite, project management software and tools, required. Knowledge of graphic software such as Adobe Creative Suite or ARC GIS, project management tools, desired.
U.S. Citizenship is required; selected candidate must be able to qualify for a government sponsored security clearance.
PAE is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.