CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
Responsible for developing complex solutions utilizing a variety of methods in support of automation initiatives. Manages interactions with the end users, vendors, and team members to lead design, development, testing and maintenance of automation projects across the organization. Able to engineer process patterns for the purposes of creating reusable assets within architecture. Creates, implements, and trains process automation best practices to ensure automations meet business requirements and meet stated targets for efficiency. Must be able to lead multiple automation projects and ensure delivery within the given timeline. Will be called upon to coach, mentor and train in automation design techniques and best practices.
This position is part of the Operations team supporting Consumer and Small Business Repair. The position will be responsible for leading automation and system development from ideation to implementation. This role will be a primary contact for strategic direction in managing automations and agent tools, working in a matrix management environment, and interacting with IT.
Drive growth and strategic direction of the Enterprise RPA platform and new technology platforms
Demonstrate mastery of Automation Software, such as Automation Anywhere and UIPath
Implement Software Development Life Cycle (SDLC), using methodologies such as Agile
Demonstrate expert knowledge of scripting
Demonstrate expert knowledge of SQL skills for both one-hit queries and ETL through SSIS, SSRS, or Tableau
Demonstrate expert knowledge of VB/.NET/Java/HTML/JS/PHP/SQL programming
Manage application vendors on function support issues and roadmaps
Demonstrate expert knowledge of E2E RPA process and concepts through the request lifecycle: interviewing process performers to identify automation opportunities, documenting RPA processes, developing standards, generating leadership-level reports, performing audits at the end of each RPA project lifecycle, creating effective RPA project communication for all audiences, assisting with internal RPA marketing efforts, facilitating RPA change management, managing all internal RPA projects and initiatives, strategizing with RPA team on future of RPA
5+ years of experience with two or more of the following: VB/.NET/Java/HTML/JS/PHP/SQL
2+ years of experience in developing within RPA (Robotic Process Automation)
Mastery of process and project management concepts
Highly professional and self-motivated
Exceptional organizational and analytical skills with the ability to develop and manage concurrent projects
Expert knowledge of Microsoft Office
Exceptional written and verbal communication skills
5+ years of experience with a Bachelor's Degree or related experience or 2+ with a Master's Degree
Alternate Location: US-Colorado-Broomfield; US-Colorado-Littleton; US-Florida-Apopka; US-Idaho-Boise; US-Iowa-Des Moines; US-Louisiana-Monroe; US-Nebraska-Omaha; US-Utah-Salt Lake Ci; US-Utah-Salt Lake City
Requisition #: 216161
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.