Management reserves the right to change the essential duties of this position description from time to time as necessary.
S/he coordinates leadership development through training, coaching and mentoring. Coordinate and facilitate required compliance training for all Team Members. Coordinate and facilitate a variety of skills development training for all Team Members.
This position ensures the confidentiality, security and accuracy of guest’s and team member records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines. A neat, well-groomed professional appearance is essential at all times.
This position does not have any supervisory responsibilities.
The essential function of the HR- Learning & Development Specialist, Leadership Development includes but not limited to:
Assess training needs utilizing data-driven metrics, consultations, interviews and/or surveys with Leadership team and/or team members.
Confer and collaborate with Executive Team, Department Leadership, L&D, Soaring Service, Tribal Member Development and subject matter experts in the assessment of Casino & Hotel team member training needs and the effectiveness of the training approach (i.e. individual, group, lecture, interactive, webinar, demonstrations, conferences, meetings and/or workshops, etc.)., content and previous training sessions.
Prepare, maintain and distribute training schedules, calendars, manuals, course material and online learning modules to Lucky Eagle Casino & Hotel leadership team.
Provides training counseling to team members, which may include the recommendation of off-site training.
Aid in the mentoring and applicable education of all Casino & Hotel team members.
Perform administrative tasks such as monitoring costs, securing training facilities, scheduling classes, setting up systems & equipment, preparing & supplying applicable training materials for training sessions and coordinating & managing class attendance.
Select, assign and coordinate with training session presenters & guests, and assists as required.
Continually pursues new & inventive training methods, monitors & evaluates training programs & content to ensure they are current, relevant and effective.
Prepares and provides monthly, quarterly and annual statistical reports as requested.
Participates in the training budget process and ensures adherence to the same.
Directly responsible for safeguarding all confidential information received as a result of team member participation or registration in training sessions.
Responsible for the cost effective negotiation of contracts within in his/her purview and ensures all project criteria is included therein (i.e. timelines, materials, specifics of project, etc.).
Exemplifies the Casinos’ “Soaring Service Program,” Mission Statement and Core Values.
Remains current on the Facility Disaster Plan and understands his/her role.
Performs other duties as assigned.
A Bachelor’s Degree in Human Resources, Organization Development or Business Administration, and/or a combination of equivalent education and experience will be considered.
SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS:
This position requires three (3) years of experience in Human Resources or Organization Development, with a concentration in training, staff development, and general team member relations. Must be proficient in: Microsoft Office products, HRIS systems and have strong analytical and communication skills, extensive knowledge of applicable tribal, state and federal regulations.
S/he must be well organized and proactive in developing effective training programs with working knowledge of or the desire to pursue in depth knowledge of Tribal employment law and its application to the scope of his/her area of responsibility. Requires proficiency in assessing training need and development and facilitation of effective training with diverse audiences. Exceptional mathematical and analytical skills required, and functional computer skills with Windows platforms and Human Resource Information Systems (HRIS). Ability to evaluate training programs, including methods and materials; and choose those that best fit the need of the organization. Requires proficiency with business English and etiquette, including grammar, spelling, punctuation, vocabulary, and the ability to write business correspondence, prepare/present reports and meet deadlines. Must be an innovative, creative self-starter with the ability to multi-task, adapt to change easily and work individually or as part of a team.
Must be a minimum of 21 years old and have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen; and have and maintain a driving record that at least meets the minimum requirements established by Lucky Eagle Casino & Hotel vehicle insurance provider.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.
While performing the duties of this position, the team member is frequently required to stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus.
The environment characteristics describe here are representative of those a team member may encounter while performing the essential functions of the position.
Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, customers, music and public announcement system, as is common in a Casino and/or Hotel environment.
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