BECU Opening Statement
How would you like to be part of an organization where member values and company values are one and the same? Whose culture encourages and expects employees to advocate for our members -- which has made us the most trusted and respected financial institution throughout the communities we serve and support. That’s BECU—where we put Members First. We’re looking for dynamic, passionate, engaged employees who value doing what’s right to serve our members – and take pride in knowing that our success depends on everyone who comes to work with us each day. BECU is one of the nation’s leading credit unions, serving our Members for over 80 years. We know our people are what make us special, and we seek to employ those who want to make a difference. If that’s you, then read on…
The Learning Management Systems (LMS) Administrator is responsible for the day-to-day technical and operational support for BECU’s Learning Management System, acting as first line of customer support for end users. The role educates employees and leaders on how to use the system efficiently to manage the training of their teams, including training, documentation, running reports and managing content. The LMS Administrator is the main contact with the vendor, coordinating upgrades and communication, and testing and activating new functionality. This role also collaborates with the compliance function for the assignment and validation of quarterly compliance training courses and performs regular audits to ensure data accuracy and system integrity.
In this job, you will• Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory and Information Protection requirements. • Lead the organizational management of the Learning Management System, including educating users and leaders on system functionality, coordinating and updating training curriculum, and managing online course library. • Maintain configuration of learning objects and external content, including updating course properties, entering ILT classes and webinar sessions, and creating course curriculum. • Support end-users, serving as the first line of customer support for staff. Assists with troubleshooting and problem solving. Liaise with vendor as needed for more complex problem solving. • Develop and maintain training documentation and procedures, customizing documentation drafted by the vendor and creating BECU-specific processes. • Train BECU users on basic uses of the system’s self-serve functionalities, such as reporting and managing team learning assessments and due dates. • Collaborate with compliance to ensure assignment and validation of all compliance training, including accurate assignment of training courses to staff, new hires and contingent workers. • Create, run and distribute training compliance reports, including standard reports and custom reports from the LMS system. • Conduct vendor upgrades, overseeing and communicating system enhancements to ensure all users are prepared and kept up to date. • Conduct regular data audits and user testing to ensure data accuracy and system integrity, utilizing the pilot system for testing and system upgrades prior to activating new functionality in the live environment. • Perform additional duties as assigned.
Qualifications• Associate’s degree in IT, systems management, business, or related field required, or equivalent work or educational experience. Bachelor’s degree preferred. • Minimum 3 years of systems, database, reporting, or related experience required. • Experience with database management required. Experience with Cornerstone OnDemand preferred. • Experience working with third party vendors preferred. • Strong PC, database reporting and Microsoft Excel skills required. • Effective project management skills required. • Proficient verbal and written communication skills required to effectively communicate and provide customer service. • Full-time hours required, with additional hours as necessary.
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.