Damco Solutions is a leading IT services, consulting and outsourcing company delivering exceptional business solutions and customer value to its customers worldwide.
Damco offers end-to-end innovative and leading edge solutions to help corporations leverage technologies, outperform their competition and acquire sustainable growth. We have proven capabilities in new and emerging technologies and extensive experience across a broad range of industries and domains which enable us to deliver world-class, secure, scalable and reliable business systems.
Damco has achieved many distinctions and milestones of outstanding success during the course of its evolutionary journey.
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I have an exciting new opportunity that I wanted to share with you and your network. Our client, is currently seeking a Professional to join their organization.
I have included a complete job description below in case you or someone you know might be interested in learning more.
Job title: Level 3 JIRA Technical Specialist
Location: Nashville, TN. UBS Tower, 315 Deaderick Street, Nashville, TN 37238
Duration: 6+ months
primary skills: Jira, Administrator.
The JIRA environment / instances deployed in UBS needs to be owned and administered as Level-3 Specialist for UBS.
UBS is having JIRA support organisation with Level-2 and Level-3 JIRA administrators.
The required profile is of Level-3 JIRA Administrator / Specialist with at least 8 years of experience in managing JIRA suite of tools for a large global corporates.
We expect L3 administration skills and technical expertise on various modules of the JIRA instances
Specific responsibilities include, but are not limited to:
Management and resolution of end user incidents escalated from the L2 team
Management and resolution of end user incidents from UAT users
Management and escalation of infrastructure events/alerts to respective teams including the other Level 3 teams within UBS
Major incident management following the standard Client process
Infrastructure health monitoring via monitoring and management systems
Daily reporting to Level 2 & 3 team of the infrastructure health / events
Identification and specification of problems, reporting these to problem management team
Problem analysis and resolution
Knowledge article creation working with problem management team
Follow company standards and procedures including security and change control
Collaboration with Level 3 team on problem management, escalation and major incidents
Reviewing new run books for the JIRA operations
Good experience in JIRA administration including maintenance/upgrades, configuration, developing, testing,
and deploying complex workflows (multiple projects, issues types, automatic status transitions, email triggers using JEMH, etc.) across environments, and managing plugins
Administer the JIRA instances on a day to day basis including performance tuning/scaling the instances
Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA
Configuring and maintaining the application portfolio consisting of multiple environment (Production, DR, Staging, QA, development)
Support JIRA integration with various other applications
Performing user administration & tracking complex permissions for multiple projects with a focus on maintaining security
Perform project-to-project and/or instance-to-instance data migration
Good knowledge on Unix and database
Write scripts for task automation in Bash or a similar language
Proficient with Atlassian tool suite
Excellent problem solving skills, process implementation skills.
Should possess good verbal and written communication skills and be customer service orientated
Clear understanding of ITIL processes and procedures (ITIL Certified preferable)
Desired Candidate Profile:
Provide 24x7 Support and willing to work in shifts
Provide on-call support on a need basis during weekends and holidays
ITIL/ ITSM Certified professionals
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCLs value and its methodology
Thanks & Regards
+1 631-759-8044 Ext: 313 (O)
+1 347-826-3427 (F)
need L3 with jira administration experience.