Job Title: LICENSED MASSAGE THERAPIST
Reports To: Spa Manager
Rate of Pay: Commission plus gratuities (Starting commission 30%, Opportunity to increase to 40%)
Shift: Part-Time, Year Round Position; Variable Shifts: Sunday 9am-7pm,
Monday-Saturday 8am-3pm and/or 3pm-8pm
Weekends, holidays and special events are required based on business needs
Treatment Providers must report to work 30 minutes prior to first appointment.
On Call: Be sure to confirm your schedule before the start of your shift. When you are on the schedule but have no appointments you are classified as actively on call. When an appointment is booked, you will be notified by the Spa. Your response time to arrive at the Spa should be one hour or less.
Support and promote the image, service and standards of Sundance and the spa. Perform all massage and body treatments in a clean, safe and relaxing environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
Greet / welcome / check guests in and out warmly and with a smile exhibiting customer service excellence.
Guide the guests through their entire journey.
Fulfill any reasonable requests of the guests and management.
Ensure guest satisfaction and comfort throughout the entire spa journey.
Communicate with management and other team members, regarding guest or service concerns.
Perform all massage and body treatment therapies as prescribed by the spa protocols.
Punctual and consistent attendance and performance of job duties.
Maintain proper start/stop times for treatments, per protocols.
Set the ambiance for relaxation.
Restock and refill products and supplies in the treatment rooms.
Maintain and clean treatment rooms and equipment.
Assist other team members in keeping the dispensary clean and organized.
Understand all professional body care products and their proper usage.
Promote body care products to all guests.
Attend all educational events and meetings sponsored by the spa and Sundance.
Must be knowledgeable of a variety of massage modalities.
Ability to learn and perform all spa body treatments.
Help Guests on and off the tables.
Moving bags of linen.
Changing the height of the table.
Perform foot soaks.
Moving and lifting containers of liquid.
Moving, lifting, and cleaning dishes.
Moving and lifting a set of heated stones that weighs between 5-10 lbs.
Be a resource to guests on body therapy and products.
Be a team player, promoting the spa and other Sundance properties.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, cause, tenets, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be able to work a flexible schedule, work well under pressure, meet deadlines, and manage time appropriately.
Possess the necessary social skills to work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats. All employees are invited to participate in the Green Team and/or any Green Team sponsored events.
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele.
In order to best promote a positive, professional image that meets Sundance guest's expectations, Spa Attendants are required to dress in a professional, conservative fashion that is appropriate for the spa setting. Please use the following as a minimum standard.
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Spa Treatment Providers are required to wear nametags at all times while on duty.
A spa apron is to be worn at all times.
Black shirt (or ivory) and black pants (or khaki) for all technicians.
Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
T-shirts are allowed; they must be in good condition and have appropriate Sundance logos.
Men's shirts must be tucked in.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sweat shirts or other sports style attire is prohibited.
Bare midriffs are prohibited.
Proper footwear for the spa is required. Shoes must be quiet.
Flip flops are prohibited in all areas.
Tennis shoes are permitted as long as they are clean, in black and without excessive wear.
Failure to comply with the dress code policy may result in disciplinary action up to and including termination.
This is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
Knowledgeable about all body care services offered at the spa.
Exceptional Customer Service.
Possess a professional and well-groomed appearance at all times.
Familiar with all retail items and their applications.
Participation in all educational programs related to massage, body treatments and customer service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Certified Graduate from an Accredited School of Massage Therapy, Utah Licensing and National Certification required. Two years of spa experience as a licensed technician required.
CERTIFICATES, LICENSES, REGISTRATIONS
Certified Graduate from an Accredited School of Massage Therapy.
Must be licensed by the State of Utah and Nationally Certified.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee frequently is required to walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals. The noise level in the work environment is usually quiet.
Must be at least 18 years of age or older.