Job Title: LICENSED MASSAGE THERAPIST
Reports To: Spa Manager
Rate of Pay: Commission plus gratuities (Starting commission 30%, Opportunity to increase to 40%)
Treatment Providers must report to work 30 minutes prior to first appointment.
On Call: Be sure to confirm your schedule before the start of your shift. When you are on the schedule but have no appointments you are classified as actively on call. When an appointment is booked, you will be notified by the Spa. Your response time to arrive at the Spa should be one hour or less.
Support and promote the image, service and standards of Sundance and the spa. Perform all massage and body treatments in a clean, safe and relaxing environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
Greet /welcome /check guests in and out warmly and with a smile exhibiting customer service excellence.
Guide the guests through their entire journey.
Fulfill any reasonable requests of the guests and management.
Ensure guest satisfaction and comfort throughout the entire spa journey.
Share the Sundance story of land preservation and environmental commitment if the occasion arises.
Communicate with management and other team members, regarding guest or service concerns.
Maintain proper start/stop times for treatments, per protocols.
Set the ambiance for relaxation.
Perform all massage and body treatment therapies as prescribed by the spa protocols.
Attend all educational events and meetings sponsored by the spa and Sundance.
Must be knowledgeable of a variety of massage modalities.
Learn and perform all spa body treatments.
Help Guests on and off the tables, changing the height of the table when needed.
Perform foot soaks.
Promote body care products to all guests.
Understand all professional body care products and their proper usage.
Be a resource to guests on body therapy and products.
Restock and refill products and supplies in the treatment rooms.
Maintain and clean treatment rooms, equipment, and dishes.
Support recycling program.
Assist other team members in keeping the dispensary clean and organized.
Move and lift containers of liquid, a set of heated stones that weighs between 5-10 lbs, and bags of linen.
Be a team player, promoting the spa and other Sundance properties.
Punctual and consistent attendance and performance of job duties.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Be flexible to meet business demands, work well under pressure, meet deadlines and manage time appropriately.
Work with a broad based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.
In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
A spa apron is to be worn at all times.
Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
Appropriate skirt length is from the knee to the ankle.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Sleeveless shirts are permitted for females.
Bare midriffs are prohibited.
Proper footwear for the spa is required. Shoes must be quiet.
Dress sandals are permitted for females.
Flip flops are prohibited in all areas.
Tennis shoes are permitted as long as they are clean, in black and without excessive wear.
T-shirts are allowed; they must be in good condition and have appropriate Sundance logos.
If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.
If your department allows beanies, they must be in good condition and Sundance branded.
Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
This is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Certified Graduate from an Accredited School of Massage Therapy, Utah Licensing and National Certification required. Two years of spa experience as a licensed technician required.
CERTIFICATES, LICENSES, REGISTRATIONS
Certified Graduate from an Accredited School of Massage Therapy.
Must be licensed by the State of Utah and Nationally Certified.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee frequently is required to walk and talk or hear. The employee is occasionally required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals. The noise level in the work environment is usually quiet.
Must be at least 18 years of age or older.