Responsible for assisting members with their consumer lending needs; analyzes loan requests and makes decision recommendations based on established credit union lending standards, procedures, and regulations. Prepares the loan file for underwriting by interviewing applicants, reviewing credit reports, application data and collateral, if applicable, and providing a recommendation to approve, counter offer or deny loan requests.
Regularly communicates by telephone, email or in-person with members, automobile dealers and others to expedite the loan application process. Responsible for meeting production and service level agreements outlined in monthly scorecards and reviewed during one-on-ones. Cross-sells additional credit union and ancillary products to meet member needs.
Maintains a positive attitude and conducts business in a professional manner while abiding by the credit union core values. Assures that all members, employees and visitors are treated with consideration and respect.
Essential Functions & Additional Responsibilities
10% Interviews loan applicants to identify information concerning their loan needs, earnings, and financial condition. Assists applicants with application process when necessary.
30% Analyzes current financial position of applicants to determine the degree of risk involved in extending credit or lending money. Makes recommendation to approve, counter offer, or decline. Reviews the terms and conditions of an approved loan with the member. Negotiates terms with member and underwriter, when necessary, to reach a mutually beneficial decision. Delivers the value proposition to borrowers regarding the benefits of financing with the credit union. Regularly follows up with applicants to ensure prompt funding of approved requests.
25% Accurately prepares and reviews all required loan and supporting documentation for completeness and accuracy. Remits to member via in-person or electronic signature. Processes completed applications and funds loan accordingly.
15% Identifies referral and cross-sell opportunities for additional credit union products/services as well as ancillary products. Delivers the value proposition to borrowers regarding the added benefits of these products/services.
5% Keeps informed of current trends in consumer credit and regulations as well as updates to credit union lending guidelines, processes and procedures.
5% Participates in department meetings, job-specific training as well as sales development activities.
5% Actively participates in any assigned organization or department projects teams or initiatives to support a project team.
5% Performs other job-related duties as assigned.
- A high school diploma or G.E.D.
- One (1) or more years of lending experience in a financial institution required. Underwriting experience helpful.
- Minimum of one (1) year of sales and customer/member service experience.
- Excellent sales and service skills with the ability to quickly gain rapport and build relationships with members.
- Experience with Microsoft Word, Power Point, Excel, Outlook, Symitar, Opening Act and Docusign.
- Strong verbal and written communication skills.
- Bilingual preferred.
- Ability to work shifts between the hours of Monday Saturday 8am to 6pm