The Logistics Clerk is responsible for all aspects of the order packing and routing process. This includes but is not limited to packingorders in ERP system, routing orders, generating shipping labels. The Logistics Clerk is also responsible for communicating with the warehouse team on status of orders and providing up to date information.
Essential Duties and Responsibilities:
- Keep tabs on all the specifics related to all orders going out of the company.
- Maintain electronic and/or paper files accurate and up-to-date.
- Track orders, answer billing questions, and discuss content.
- Choose transportation methods based on factors such as size, cost, and when the items are needed at customer site.
- Notify the shipping department of the time at which pickups are scheduled.
- Coordinate efforts so that multiple orders can be grouped together for pick-up to provide cost control.
- If discrepancies arise with the carrier, look into the agreed-upon terms.
- Keep clients posted on the status of delivery their orders.
- If delays or unexpected situations arise, provide a heads-up and do what is necessary to minimize inconvenience.
- Work in conjunction with all stakeholders to handle replacements when incorrect goods arrive.
- If orders are damaged in transit, assist in sending out new items and file claims with the carriers when appropriate.
- Communicate with departmental leaders about daily activities to help others within the organization remain in the loop and make educated decisions.
- Ensure compliance to customer shipping policies and procedures per routing guides.
- Daily Review of OB Lane log spreadsheet to provide for timely routing and pick up of orders to meet customer shipping requirements.
- Identify aging orders on OB Lane log and partner with Logistics Manager, CSM and Sales to rectify.
Other duties and Responsibilities:
- Daily update of the Shipping Calendar and OB Lane log.
- Log all pick tickets submitted to the warehouse for processing.
- Generate packing slips and create labels for all pick tickets.
- Prepare USPS, UPS, FedEx and other carrier shipment labels.
- Generate UCC128 labels and carton labels for EDI customers.
- Generate BOL's and schedule freight pick-ups.
- Ensure compliance to customer shipping policy and procedures per routing guides.
- Ensure proper and accurate routing through customer portals.
- Other duties as assigned by management.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook and Excel)
- Must be comfortable with technology and willing to learn specific job-related software.
- Excellent listening skills and the ability to explain information clearly.
- Keep records up to date and stick to systems in order to make information retrieval quick.
- Ability to multi-task and prioritize.
- Ability to problem solve, stay calm and think through unanticipated situations.
- Accurate and precise attention to details.
Job Type: Full-time
Salary: $15.00 to $16.00 /hour
- EDI: 4 years (Preferred)
- Logistics: 4 years (Preferred)
- Order Entry: 4 years (Preferred)
- Routing Protocols: 4 years (Preferred)