The Division Credit and Accounts Receivable Manager is responsible for the daily activities related to the credit granting, collections and aging administration function within the West Division Business Service Center (BSC) in support of the West Division Regional companies. This includes regional and/or cross-business unit customer accounts and close coordination with the Division, Corporate, Cylinder Control, Sales and Operations teams.
This position will assist in the development and implementation of a plan to maximize receivables turnover, minimize risk of loss, and provide support to the Regional Companies in order to help effectively maximize sales growth and profitability. This role requires advanced experience in the legal aspects of commercial transactions and an understanding of financing. The position will require the ability to lead a collaborative work effort and balance financial goals with support for the sales organization.
ESSENTIAL DUTIES & RESPONSIBILITIES:
•Manage staff to ensure the credit granting and aging administration process meets or exceeds defined objectives for Days Sales Outstanding (DSO), past due as a percent of total aging, and other objectives as assigned by senior leadership.
•Monitor workflow of staff to ensure collection of all past due balances are aggressively pursued while maintaining positive relationships with both internal and external customers.
•Negotiate the resolution of collection matters with customers, engaging third-party collection agencies and legal counsel as may be necessary.
•Design and implement meaningful yet measurable operational metrics and practices to identify/monitor department performance through the creation of operational efficiencies. Improvements to include: focusing on risk factors in order to reduce past due dollars, limit bad debt, and positively impact DSO.
•Work to ensure problems are being analyzed and resolved through collaboration with the appropriate people/departments.
•Ensure excellent customer service through strong leadership mentoring and business acumen.
•Improve efficiencies by continually assessing work flow processes and implementing improvements that are high impact, insightful, and effectuate positive change.
•Develop and maintain close working relationships with Regional Company Presidents, AVPs, sales, and other company personnel.
•Interpret and communicate credit policies and procedures to support the sales function, credit analysts, and accounts receivable team members.
•Ensure credit “sign-offs” and accounts receivable issues are escalated pursuant to company policy.
•Empower staff to develop creative solutions and process improvements.
•Manage human resource issues, which include: hiring, developing goals, assessing performance, and develop, coach, and counsel employees.
•Assist with special projects as may be assigned from time to time by senior leadership.
•Ability to understand the impact of new technologies on processes and costs.
•Experience integrating new technologies into day-to-day operations.
•An ability to see the credit operation as a financially oriented customer service function, which balances cost control with support for the sales aspect of the business.
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
•Bachelor’s degree in finance/business administration or related field. Certified credit executive designation and/or successive accreditation efforts a plus.
Required Length & Type of Experience:
•The Credit and Accounts Receivable Manager will have established a proven track record of success in prior senior credit and collection roles.
•Five to Seven years credit and accounts receivable management experience in positions of increasing responsibility, including leadership positions, preferably with mult-industry knowledge and exposure.
•The successful candidate must have a strong “customer service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
Knowledge, Skills & Abilities (KSA’s):
•Exposure to and working knowledge of contract law, secured transactions and bankruptcy issues.
•Knowledge of external financing and financial markets.
•Management experience including people development skills and leadership qualities.
•Strong organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.
•Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.
•Experience with SAP and/or ERP systems a plus.
•Strong mentoring and staff development skills are required
•Ability to manage multiple priorities while supporting Divisional, local, and corporate management demands.
•An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the sales aspect of the business.
•Lead or assist with ad hoc projects as required
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
Employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.