The Logistics Process Manager is responsible for driving consistency, continuous improvement, and quality amongst all North American distribution centers and the Traffic organization. Manages a team of remote process experts to facilitate the sharing of best practices and proactively reduce/avoid customer complaints. Partners with Distribution Center Managers to implement consistent process improvements and audit success of these changes. Leads cross organizational teams with differing opinions and must be highly skilled at leading authentically and building consensus.
JOB DESCRIPTION DETAILS
·Build a high performing, remote team of Process Analysts that will proactively identify and address process inconsistencies in conjunction with the DC and Traffic Managers to reduce the number of customer complaints. Team will provide support and expertise in implementing best practices, developing and implementing quality improvement programs, and other quality process improvement and assessment initiatives.
·Develop goals and metrics for direct reports to drive success and meet KPI’s. Provide coaching and mentoring of a remote team. Conduct regular performance reviews. Interview, hire, develop performance management plans, fire as required.
·Collect and analyze data from across the North American distribution network to proactively identify common areas for improvement. Lead team to develop quality processes and ensure the consistent implementation across all DC’s and/or Traffic group. Audit final improvements for compliance and success.
·Manage a team that will develop, maintain and lead improvement control processes across the North American distribution network. This includes but is not limited to workshops; Kaizen; Lean activities to organize and manage workplace; lean logistics methodologies for cost reduction, streamlined material flow and continuous improvement. Internally develop Lean Six Sigma culture driven to improve performance, cost, throughput and quality control metrics.
·Responsible for activities related to the development of new processes including researching current and emerging technologies, evaluating process cost, quality and performing process characterization and optimization studies using designed experiments, problem-solving and decision making tools; ensure logistics processes are efficient
·Develop, review, and update logistics processes; monitor processes ongoing to ensure consistency and compliance in the DC’s; ensure processes are effective and efficient so tools and machines are available as schedule demands.
·Lead a cross functional team to evaluate, promote and administer ideas submitted by logistics employees.
·Ensures compliance in Health, Environment & Safety/Quality in all areas of operations; ensure company policies and guidelines, as set forth in theCorporate Human Resources Policy manual are followed; maintain a safe and clean work environment.
·Partner with DC’s, Traffic, Customer Service and sometimes customers to gather information and data to better understand customer complaints related to all facets of the distribution network, including transportation carriers; work with team to identify root cause and develop a corrective action to apply to all DC’s/Traffic.Assist in implementation of corrective actions; Measure improvements. May require travel to customer sites.
·Applies logistics and quality control techniques including, but not limited to Six Sigma, Lean, TQM and SPC methodologies to address issues such as operational/quality process improvement and facility design or layout.
·Leads and provides support in the design and development of quality improvement metrics for distribution and traffic.
·Reviews and analyzes quality and measurement processes to determine where technological improvements would benefit operations, cost reduction, or quality.
·Conduct 6S audits with all DC’s; report findings; track requested improvements; communication results.Partner with DC Manager and Quality Manager to reach 6S targets, resulting in improved productivity.
·Lead required cycle count program for all DC’s to ensure required counts are performed during each calendar year.
·Ensure each DC performs all cycle count activities in a consistent and compliant manner.
·Research cycle count errors and identify process issues; Develop corrective actions and apply to all DC’s in a consistent manner
·Develop put away, replenishment, and picking standards for all DC’s to ensure the cycle count program is consistent across the network with a high degree of accuracy. Audit and measure compliance to these standards and share with DC Manager monthly.
·Assist Director of Distribution during the annual budget process.
·Lead preparation of Capex, projects, travel & expense, and headcount requirements with all Logistics managers (DC and Traffic) to ensure a cohesive and efficient budget process.
·Act as a liaison between Controlling team and Logistics team to ensure all budget deliverables are completed accurately and on-time.
·Manage collection and reporting of all Logistics monthly KPI’s. Lead and coordinate activities to ensure knowledge creation/sharing and integration within distribution and throughout the organization.
·Participate in developing work programs and project activities such as assessments, position papers, brainstorming, making presentations and special studies.
·Partner with Logistics personnel in developing project definitions to ensure successful implementation of process improvement initiatives; track progress of Logistics’ team projects; communicate and measure results.
·Coordinate and organize project updates with all Managers and Project leaders.
Special Job Dimensions
·Will require travel 20% of time
·Will reside at one of the US based distribution centers (Carlisle PA, McPherson KS, Reno NV, McDonough GA)
·Manages a remote team
·Share Quality and Inventory Accuracy goals with DC and Traffic Managers.
·Builds and maintains relationships
·Leads successful, cross organizational teams
·Active listener that can navigate through multiple opinions and bring a team to a consensus
·Attends meetings as required and/or assigned.
·Performs other duties as required and/or assigned
All employees are expected to comply with the safety rules of their respective department and position, however there are general safety guidelines that all employees are expected to comply with:
·Slips, Trips and Falls
oWhen walking, be aware of unlevel or elevated surfaces
oKeep aisles clear
oUse caution when walking on wet surfaces and wipe up spills
oUse the handrail on stairs
oUse only approved step stools and ladders.Do not stand on chairs
oWalk, don’t run
oReport deficient conditions to the appropriate maintenance department
oUse caution when walking in parking lots and parking garage
oAlways maintain a clean and uncluttered work environment
oDo not overload wastebaskets
oUse caution and proper techniques when lifting heavy objects
oAsk for help
oOnly use equipment that is in good repair
oReport any equipment hazards immediately to your manager
Knowledge, Skills and Abilities
·Knowledge of Receiving, Put Away, Picking, Packing, Shipping, and Inventory processes required.
·Expertise in implementing best practices, developing and implementing quality improvement programs, test plan creation and execution, internal audits, and a variety of other quality and/or process improvement initiatives with experience working with large scale projects.
·Strong experience in solution development and implementation.
·Knowledge of engineering science and technology, including applying principles, techniques, procedures and equipment to the design and production of various goods and services.
·Knowledge of advanced statistics and its applications
·Knowledge of computer software, including Microsoft Outlook, Word, Advanced level MS Excel and PowerPoint.
·Proven experience in coaching, motivating, and development of direct reports.
·Demonstrates ability to present information to large and small groups.
·Flexibility, adaptability, and ability to deal with unstructured situations on a consistent basis
·Strong interpersonal skills.
·Proven experience in building consensus.
·Demonstrates ability to work and influence cross-functionally.
·Ability to communicate verbally and in writing with all levels of the organization.
·Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department.
·Ability to adhere to the highest standards of quality while continually performing at the highest possible level.
Education, Certification/License & Work Experience
·4-6 years Logistics experience (warehousing and transportation)
·Six Sigma Black Belt / Green Belt or Certified Lean Master (CLM) required
·Previous team management required; remote reporting a plus
·BS in Engineering or Technology, or related field preferred
·APICS certification (CSCP, CLTD) a plus
·Proven continuous improvement experience
·Must demonstrate track record of successful leadership in leading a continuous improvement team
·Must demonstrate ability to build consensus