Manager, Operations and Product Compliance at AlaskaUSA Mortgage Company

Reports to: Vice President, Operations

Functions Supervised: Operations Compliance Officers I, II, and III

Primary Functions: Responsibilities include, but are not limited to, regulatory compliance with all applicable federal, state and municipal laws and rules and regulations of related agencies, as it pertains to retail and business operations, product development, RFS department documentation and procedures, vendor management and records management. 

Duties and Responsibilities:

1.  Manages and is responsible for the compliance of operations related to core banking functions to include, but not limited to, those defined under Regulations D, E, CC and Z, regulatory bodies such as the National Credit Union Administration and the Consumer Financial Protection Bureau, , as well as other obligations under state and federal mandates. 
2.  Ensure regulatory compliance is included within all product development and maintenance initiatives that fall under the scope of the Chief Operating Officer. 
3. Establish and manage compliance reviews, documentation, and recommendations for products, services and procedures covered under the Credit Union's compliance management system. This includes reviews for risk management, Internal Audit and general documentation as required to meet compliance expectations of credit union regulators.  
4. Manage and oversee recommendations produced by direct reports. 
5. Develop oversight and monitoring processes and procedures and work with relevant stakeholders to ensure compliance with department standards and policies.  
6. Oversee regulatory compliance for the core banking functions and work closely with departmental executives and management to ensure understanding of required actions and procedures, including change management when standards or regulations evolve. 
7. Perform role of Contract Manager and Contract Custodian in accordance with the Vendor Risk Management Program. 
8. Oversee preparation for internal and external audits. 
9. Review new or existing member sales and communications processes to identify compliance issues/risks.
10.  Manage the ADA compliance program for public facing websites, online banking products and ATMs.
11. Review and analyze statutory or regulatory changes as they occur, and confer with executives and other stakeholders to identify necessary changes in operational practices or systems.   Act as project manager for required changes.
     

Education: Bachelor's degree in business, economics, finance, statistics, information technology, or related fields expected. MBA, Juris Doctorate (JD), and/or other applicable professional certification preferred (i.e., Commissioned Federal Bank Examiner: Certified Regulatory Compliance Manager; Certified Enterprise Risk Management Professional; NAFCU Certified Compliance Officer; Project Management Professional, etc.).

Creditable Experience in Lieu of Education: Two additional years to minimum required years of experience in a compliance role. 

Experience/Skills: Minimum of ten years of experience working at a senior level or higher in a heavily regulated industry, including direct experience with audit, regulatory compliance, and/or enterprise risk management. Impeccable ethical reputation and strong emotional intelligence. Previous executive-level experience preferred. Strongly prefer candidates with experience working in financial services and/or multi-state operations of a size and scale comparable to Alaska USA. Experience to also include the following: Knowledge and understanding of regulatory risk and compliance challenges in the financial/banking sector. Ability to read, analyze and interpret financial reports, legal documents, governmental regulations and professional publications. Understanding of the role compliance functions can play in supporting business and strategic objectives. Previous and demonstrable experience building and leading a successful and effective team of professionals, including oversight of remote personnel. Flexible approach to new projects, requirements, and workplace demands. Possess strong project management, organizational, analytical, presentation and leadership skills. Previous leadership of change management initiatives. Ability to influence major decisions having compliance ramifications through reasoned analysis and business understanding. Knowledge and experience with the implementation and management of complex IT systems preferred. Excellent and demonstrable oral and written communication skills. High emotional intelligence, good judgment, and sense of humor. Proficiency in MS Word, Power Point and Excel is required.

Tenure: Not applicable.