Quality Engineer, Customer Support – San Jose at Comet Technologies USA Inc.

Responsibilities:

• Serve as the prime Quality interface for customer-related issues, including customer interactions, investigations and issue-resolutions including CAPA planning and implementation           
• Create, implement, and monitor improvement of key performance indicators and metrics from strategic supplier scorecards, customer satisfaction and feedback           
• Work with cross-functional teams to develop and maintain new processes and procedures where necessary to drive improvements           
• Incorporate engineering specifications into design, process, or techniques and provide feedback to capture lessons learned           
• Ensure that solutions/corrective actions achieve required quality levels, reliability, and consistency           
• Work with Comet suppliers and third-party contractors to determine root cause and corrective actions and document findings and provide feedback           
• Assure product and process quality by designing testing methods, testing finished- product and/or process capabilities and establishing standards within the company      
• Prepare product and process reports by collecting, analyzing, and summarizing information and trends; make presentations to customers and to internal teams               
• Work with the NPI team to ensure product quality throughout the product development process
• Maintains product and process data base by writing computer programs; entering data

Qualifications:

• BS degree, Electrical Engineering focus or similar           
• Minimum 5-10 years of experience in Quality in a Manufacturing environment      
• Excellent problem solving, creativity, analytical and communication skills
• Knowledge of semiconductor manufacturing equipment, with an emphasis on copy exact    
• Strong understanding of PCB/PCBA layout, design manufacturing           
• Experience with data and extraction of information to drive Quality improvements
• Outstanding PC skills, especially dealing with large amounts of data, databases and reporting           
• SAP experience is strongly desired            
• Solid understanding of Statistical Process Control and Out of Control Action Plans      
• Experience in a smaller company environment a plus with teamwork approach  
• Must be able to lift 40 pounds to shoulder height