Leading financial services company is seeking a Manager/Sr. Manager/Director, Call Center Analytics
- Use Speech Analytics software to perform analysis to solve complex business problems and drive business decisions.
- Develop and maintain complex call strategy modules
- Lead a team and show them how to use Call Miner, perform analytics and drive business decisions with regards to the Call Center
- Degree in quant field
- 5+ years’ experience with SAS or SQL.
- Experience with Speech Analytics platforms such as Call Miner, Nice (Nexidia), or Verint.
- Experience in call center analytics
- Management experience.
Keywords: Call Center Analytics, Call Miner, Management