Member of the patient care team who uses acquired, office-based skills to assist physicians and nursing personnel to maintain smooth working order of the offices, continuity of patient care and client satisfaction.
The delivery of professional nursing care at Stormont-Vail HealthCare is guided by Jean Watson’s Theory of Human Caring and the theory of Shared governance, both of which are congruent with the mission, vision, and values of the organization. Watson’s Caring Theory ensures the development of therapeutic relationships and involves human beings and their spirit in every aspect of care delivery, and is demonstrated through the implementation of ten (10) carative behaviors:
1. attentive listening
6. providing information to allow informed decisions
10. calling the patient by name
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Reviews various reports to identify gaps in care for the provider’s patient panel and assists patients in getting the appropriate care.
- Provides pre-visit planning calls to patients before their upcoming appointments.
- Reviews patient records for pertinent health information, abstracting it correctly into the patient’s EMR.
- Professionally communicate with care team members and other departments (Quality, IT, Administration) to address care needs.
- Obtains patient history information and concerns accurately.
- Knowledgeable of and follows correct procedures in the ordering of lab, radiology, or other tests/procedures.
- Assists with simple patient teaching: procedures, laboratory tests, medications, etc.
- Receives telephone messages and appropriately relays these messages to the physicians and nurses.
- Initiates phone calls to patients to schedule appointments and tests, speaking professionally and courteously.
- Efficiently documents medical information using the appropriate electronic applications and/or forms.
- Participates in intra- and inter-departmental committee activities.
- Responsible for quality of care given by self.
- Responsible for understanding and showing respect for patients’ rights including confidentiality of patient information.
- Assumes responsibility for patient safety by utilizing appropriate channels to communicate patient safety and patient care issues to appropriate bodies.
- Demonstrates competency in selected psychomotor skills.
- Must possess the ability to organize and prioritize assigned work duties and have a desire to interact with patients in a professional and empathetic manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Active Certified Nurse Assistant (CNA), OR completed a Medical Assistant program, OR Emergency Medical Technician (EMT), OR nursing student who has successfully completed their first semester of nursing skills in an accredited nursing program; must successfully complete department skills checklist within 90 days of hire; must have a current BLS/AED certification within 90 days of hire. Non-tobacco user preferred.
Certificates and Licenses:
CPR Certification is required within first 90 days of employment.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to effectively present information in one-on-one and small group situations to physicians, patients, co-workers and the general public.
Basic keyboarding skills are required.
This position has no supervisory responsibilities.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly exposed to communicable diseases and other conditions common to a clinic environment. The noise and temperature level in the environment is moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry up to 25 pounds. The employee is occasionally required to lift 50 pounds. The vision requirements include: peripheral vision, depth perception and ability to adjust focus.