Responsible for front and back office procedures. Also assists Physicians and Nurses with medical examination of patients.
Answers incoming telephone calls and refers calls as necessary. Also responsible for taking messages, paging doctors when appropriate, handling hospital consults, and answering inquiries.
Schedules appointments with doctors, calls patients to remind and confirm appointments; reschedules patients from the bump list, and schedules residents’ clinics where appropriate.
Prepares charts for the next day; creates new patient charts, files and pulls charts and checks charts for referrals and authorization prior to visit. Also prepares charge tickets.
Greets patients in a courteous manner, marks off names as patients arrive, and notifies nurses/medical assistants/MDs of arrivals.
Registers old and new patients, verifies demographics and insurance, determines insurance copays, and collects money and copays to send to EVMS Medical Group.
Checks-in and checks-out patients, obtains and writes referrals, when appropriately trained and directed, and schedules outside appointments with specialists.
Gives directions to patients and visitors.
Maintains order in reception room.
Records and delivers express mail and sorts U.S. mail.
Prints daily/weekly schedules and distributes.
Copies medical records.
Provides back-up coverage for medical assistant, billing, etc.
Schedules conference rooms.
Handles pick-up and drop off of medications.
Takes vital signs such as height, weight, temperature, and blood pressure. May draw blood and give injections under the immediate supervision of a Physician or RN.
Chaperons when appropriate and assists during certain minor surgeries and diagnostic procedures, such as Pap Smears.
Maintains clean, well-equipped examination rooms; cleans and sterilizes instruments.
Stocks examination rooms and triage area with medical supplies. Inventories and reorders supplies.
Document all information in EMR.
Send Records to L+D at 28-37 weeks
Prepare education packets.
Transport patients to L+D when necessary
Check EMR tasks daily
Review patient lab results, discuss abnormal findings with the physician and follow up with patient in regard to treatment as necessary
Performs other duties as assigned, according to the individual departmental needs.
PATIENT CONFIDENTIALITY MUST BE MAINTAINED AT ALL TIMES.
High school diploma plus successful completion of a Medical assistant program (or equivalent military training) and active certification (CMA, CCMA, or RMA) is required.
Performing relevant functions in a doctor’s office preferred.
Must have some working knowledge of computers. Customer service-oriented individual is required.
Copy of active certification is required upon application submission.