Diabetes & Endocrine Treatment Specialists
Location: Sandy, Utah
Schedule: Monday - Friday: 7 am to 3 pm or 10 am to 7 pm. Part-time or flextime will be considered.
Diabetes & Endocrine Treatment Specialists, a dynamic group of medical providers opening a full-service 6-room medical clinic in Sandy Utah September 21, 2020. Our Mission is to be the best Diabetes and Endocrine provider in Utah. OUr motto is We focus on Diabetes Wellness, not illness. We are seeking a certified Medical Assistant (MA) who can function in the dual roles of medical assistant and medical scribe. MA certification is preferred for this position (RMA, NCMA, CCMA, etc.), however, non-certified individuals with unique training, skills, and experience as an MA or related care provider will be considered.
Diabetes & Endocrine Treatment Specialists provide personalized care plans for Type 1, Type 2, Pre-Diabetes, Gestational Diabetes, and Thyroid and Endocrinology patients tailored to each individual patient’s medical needs and schedules. Consider us a One-Stop Clinic for all Diabetes or Endocrine care, education, and supplies. We absolutely know our clinical staff plays a major role in allowing them to achieve our goals.
You will be a valued and respected member of our team.
We are looking for a Medical Assistant/Scribe whose values and mission align with theirs. At Diabetes & Endocrine Treatment Specialists, exceptional care is everyone’s responsibility. Your skills as a medical assistant/scribe include bringing a pleasant personality, customer service-focused attitude, and a genuine desire to help the community. Certified MA candidates currently training part-time in or planning to start in programs for Pre-med, PA, RN, LPN, or public health are encouraged to apply; based on your experience and current career trajectory, tuition support may be provided. Our physicians and NPs are friendly, engaging, and love to teach, and if you are hungry for knowledge, there will be plenty to learn.
Knowledge, Skills, and Abilities:
- Excellent patient service skills, ability to communicate courteously and effectively with patients.
- Dependable, on-time, flexible, and multi-task oriented.
- Typing/keyboarding skills, at least 40 wpm.
- Good listening skills for scribe-related responsibilities and patient communications.
- Effectively assess your own understanding and seek clarification when needed (we encourage you to always ask questions).
- Read, communicate, and write well in English.
- Good knowledge of medical terminology and spelling.
- Familiarity with electronic medical records (the specific platform does not matter).
- Basic arithmetic, computer, and analytical skills.
- Enjoy working with people, being a team player, helping co-workers, and others with tasks.
- Communicate professionally, both verbally and in writing, with physicians, nurse practitioners, clinic staff, and patients.
- Self-motivated, eager to learn, and demonstrate an interest in Diabetes and Endocrine Care.
- Additional languages are helpful. If you are fluent in Spanish, they would really appreciate that added skill, and if you can provide telephone and other communication services, you will receive additional compensation.
Essential Functions and Duties:
- Answer phones, schedule appointments and greet patients at the front desk or in exam rooms for medical or other services (such as Diabetes Education classes).
- Record all demographic information necessary to contact patients.
- Complete, submit, and track prior authorizations and certificates of medical necessity (COMNs) for medications, equipment, and procedures.
- Field phone calls from pharmacies and clarifies patient prescriptions, getting input from physician or NP as needed.
- Draft letters of medical necessity (LMNs) on behalf of physicians and nurse practitioners (templates will be provided to you).
- Check-in patients, perform vital signs, complete a standard review of systems, complete detailed and accurate medication reconciliation, annotate medical problems and new complaints, enter all information in the electronic medical record, and verbally brief the physician or NP before they engage each patient.
- For all diabetes patients: review and annotate a basic checklist of regular care items, some of which should occur annually (eye exam, foot exam, cholesterol test, urine test, and immunizations), and perform standard diabetes foot exams (you will be trained for this)
- For some thyroid patients: set-up for ultrasound-guided fine-needle aspiration biopsy procedures, including entering patient information into ultrasound machine, label sample slides, set out equipment for procedure, record ultrasound results in EMR, and directly assist the physician with biopsy procedures (you will be trained for this)
- Check patient understanding of care plans and medication changes, clarify as needed
- Schedule patients for follow-up visits using electronic medical record
- Place referrals to other physicians or medical service providers and assist patient with contacting them
- Monitor throughout the day the medication refill and test results hotlines, where patients will regularly leave voicemail requests; then message physicians, NPs, or other staff as needed; and then act on requests by physicians, NPs, or other staff to respond to the patient via phone, messaging or text.
- Propose new orders to the physician and NPs for signature.
- Screen and triage other patient communications received routinely throughout the day via direct phone calls, text, or emails (via our electronic medical record phone and computer application)
- Additional skills that they will view as
- Other duties as assigned.
Education and Experience:
- High School Graduate or G.E.D. equivalent.
- Medical Assistant Certification preferred (see description of expectations above)
- 1-2 year of Medical Assistant experience preferred.
- 1-year Medical practice office experience preferred.
The following will be considered beneficial in evaluating applicants: Fluency in spoken Spanish language. Prior experience as an MA and/or patient service representative (PSR). Commitment to at least two years of continuous employment.
Physical Requirements and Working Conditions:
- Standing and walking for extended periods, lifting to 25lbs.
- Repetitive motion associated with operating a computer and other office equipment.
- Inside, climate-controlled working conditions.
Benefits include but are not limited to, paid vacation, sick leave, holidays, medical, dental, etc.
Diabetes & Endocrine Treatment Specialists provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender self-identification, national origin, age, disability, or genetics. In addition to federal law requirements, Diabetes & Endocrine Treatment Specialists complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
If this position excites you, please apply.