Company: Oak Street Health
Title: Medical Director
Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.
A privately held, Chicago-based company, Oak Street Health recently closed its Series D round of financing led by General Atlantic. We have attracted a top-tier management and physician team focused on our mission of excellent care for older adults. Oak Street has enjoyed widespread recognition in the press, including the New England Journal of Medicine Catalyst, Modern Healthcare, Stateline, and the Chicago Tribune. The future is bright for our company and for our patients.
Oak Street Health’s focus on quality patient care is the future of medicine, and we’re excited to be leaders in this field. What’s better for patients is better for Oak Street, and that’s the way it should be. Better every day,
The Medical Director will join Oak Street Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, and Oak Street is leading the transition from fee-for-service to value-based care.
The Medical Director will be responsible for leading our clinicians in his/her neighborhood of clinics. The Medical Director will practice primary care in our clinics alongside their physician colleagues on a part-time basis to enable context for the practice and to remain close to our patients. On top of that limited clinical role they will have mission-critical leadership responsibilities, which include setting an example for how thoughtful primary care is practiced, serving as a formal mentor, coach, and advisor to providers in Oak Street clinics, and participating in critical organizational-wide strategic initiatives.
Medical Directors at Oak Street manage the clinical services across a pod of up to 5 clinics, each with up to 5 physicians and 5 midlevel providers. We practice team-based care, and each physician has a team of specialized staff who work alongside them. That means our Medical Directors oversee a staff of over 100 medical professionals. Medical Directors partner with our Regional Vice Presidents, non-clinical executives, to run the neighborhood of practices and make sure we continue to provide excellent primary care to our great patients.
In addition to part-time clinical duties, a Medical Director has substantial administrative time for the following leadership and administrative duties:
Provider Management: We want provider leadership as close to the bedside as possible. This means our medical directors are in clinics to provide management support and structure to our physicians and teams. This includes ensuring clinic and on-call schedules are adequately staffed, coaching/interviewing/promoting Clinic Medical Director candidates to take local leadership roles, owning performance reviews for Clinic Medical Directors, and supporting new physician orientations among a multitude of other functions. Medical Directors also serve as the local medical director in their home clinic.
Leadership & Coaching: At Oak Street success isn’t completing the visit or hitting an R.V.U. target. Success is high quality care: (1) minimal hospital admissions, (2) excellent preventive/chronic disease quality metrics, and (3) a great patient experience. In other words: help our patients be happy, healthy, and out of the hospital. Our Medical Directors understand these ends and the means to achieve them, and they recognize these skills don’t come naturally to many clinicians; our Medical Director share their wisdom with others and help other clinicians understand the value in value-based care. They help physicians master the data-driven tools and practices required to keep patients well and out of the hospital. They engage all level of providers to the benefit of our teams and our patients. Tactically this includes delivering monthly quality dashboards to teams, coaching on tools to improve quality outcomes, and ensuring physicians are engaged and responsible for the quality of care they deliver.
Support Organizational Strategy: We expect our Medical Directors to support our goal of continuous improvement. This is leadership close to the bedside, and it gives our medical directors a chance to be ears-on-the-ground as well as eyes-in-the-sky, sharing best practices and improvement opportunities with others on the Oak Street team. The Medical Director’s duties are primarily focused on the smart management of his/her regional neighborhood, but they will have strategic input into a variety of organizational-wide projects and other initiatives which will fall into the following categories:
Clinical Committee Functions/Leadership
Health Plan Management
Clinical Compliance & Policy Development
Candidates with specific experience and expertise in these fields will have greater input into those initiatives and can expect growing roles in these domains as we grow.
Drive Culture: At Oak Street, we believe in a work hard-play hard work environment, and our Medical Directors are expected to set that example. We balance the sacred nature of the duty to our patients with the simple-yet-novel idea that practicing medicine should be fun.
Ideal candidates will be:
Passionate about their work, eager to have fun with our team, motivated to be a part of a fast growing organization.
Aware of their leadership skills and potential for impact and eager to share those with a fast growing, energetic team on the leading edge of healthcare innovation.
M.D. or D.O. graduates.
Board certification in Internal Medicine or Family Medicine required.
Fellowship training in Geriatrics, other professional degrees (e.g., M.B.A., J.D., M.P.H.), and prior executive roles welcome but certainly not required.
5-15 years of experience in outpatient practice.
Extensive experience in clinical leadership roles, leading and coaching physicians to be the best they can be for their patients and their colleagues.
Experience using a metrics-driven approach to analyze cost, quality, and satisfaction data to drive clinical strategy and program redesign.
Excited by process of developing and implementing new processes. Must be willing to “get hands dirty” in executing upon the Oak Street vision.
Belief that population health and a focus on smart allocation of scarce resources can lead to high value care (better care, lower cost), both in terms of quality and safety.
Ability to remain calm in the midst of the storm, guiding others to smart, effective solutions.
Commitment to older adults and to low-income patients.
Comfort with ambiguity and a love for problem solving.
Have a work hard/play hard mentality.
Oak Street Health embraces diversity and includes all interested readers to apply.